ChurnZero

FEBRUARY 21, 2020

Our customers do this through ChurnZero’s automated Plays—a tiny detail that goes a long way. For example, to celebrate closing a long and challenging sales cycle, our Account Executive and his prospect-turned-customer wanted to share a beer together. Therein lies the key to fueling strong customer rapport and loyalty.

How To 52

How To Return on Investment Customer Retention eBook 52

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 52

Customer Success Effort Score Self Service Tools 52

ChurnZero

MARCH 3, 2020

While the majority of the attendee base are CEOs and C-level Marketing and Sales roles, Customer Success professionals make up 10% of the audience, and they have a track of sessions dedicated to the practice. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. ROI (Return on investment) measures the return on a future, past or current investment over a given period.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

SmartKarrot

APRIL 15, 2022

Onboard new clients (post-sales) deliver best practice client training and ensure strong levels of client satisfaction. Confirm strategies for tech touch such how we intervene at scale with the lower ARR customers. Generate thought leadership and webinars on key Market dynamics and/or best practice. Apply here: [link].

Customer Success 19

Customer Success Return on Investment Employee Engagement Leadership 19

ProProfs Chat

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. Increase sales with live chat.

Omni-Channel 70

Omni-Channel Software Customer Success Social Media 70

SurveySparrow

APRIL 23, 2023

Both aspects contribute to business growth, customer acquisition, and long-term sustainability. Efficient Use of Resources Focusing on quality leads allows you to optimize your marketing and sales efforts. The sales team can then use this information to initiate the sales process and convert these leads into paying customers.

B2B 52

B2B Marketing Social Media Advertising 52

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. Mapping the Stages of Today’s Customer Journey. This approach separated the pre-sales buyer’s journey from the post-sales customer journey.

Customer Journeys 63

Customer Journeys How To Net Promoter Score Video 63

SmartKarrot

JUNE 30, 2021

Simplifying customer experience Ensuring customers are engaged and interested in the product Training customers effectively and efficiently Tracking and analyzing product adoption Helping customers who are not technologically abled. This communication needs to be relevant to customers and be of value in the situation.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

ChurnZero

MARCH 13, 2020

Looking at the inverse, if you use QBRs as a customer PIP to bring up past issues, you’ve waited too long. Proactive course-correction fuels customer retention. At ChurnZero, here are a few customer events that we track and act on immediately : Negative (red-flag) events: Data exports. Register now!

Metrics 59

Metrics Customer Success Consulting Return on Investment 59

Education Services Group

JUNE 21, 2021

I’ve used a lot of the methodologies and processes for setting a customer up for success to help set my team members up for success. I’m like okay, this isn’t good because there is a whole portfolio of customers that they aren’t able to talk to. MW: And this approach has allowed you to scale and grow your CS organization.

Customer Success 52

Customer Success Management Customers Training 52

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. This section is courtesy of our webinar with Lynn Hunsaker. Look at how much it costs to acquire customers.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101