Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Let’s look at the elements of a self-service portal. Benefits of Customer Self-Service Portals.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Comm100

AUGUST 11, 2016

There are so many different customer service support channels these days that it can be hard to know where to focus your efforts. The following list will provide you with 20 skills that customer service operators need to strengthen support across channels. Understand the customer’s experience.

Customer Service 100

Customer Service Multi-Channel e-support Customer Service Representative 100

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. Give your customers peace of mind by enacting liberal return policies.

Tips 136

Tips Self Service e-support Social Media 136

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. The plan includes teaching employees how to deal with customer support on a different and much larger scale, how to talk to people, create content and answer questions.

Social Media 40

Social Media Customer Service e-support Customer Service Representative 40

Service Untitled

AUGUST 30, 2010

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Elizabeth has become streamlined and innovative, but still strives to reply to customers, improve customer support, and reduce time.

Social Media 42

Social Media e-support Customer Satisfaction Exercises 42

Call Experts

JUNE 3, 2022

And understanding what customers need is crucial to the success of a business. . By understanding your customers’ needs, you’ll be able to create a USP that addresses these needs. You’ll ensure greater customer satisfaction and decrease support costs by anticipating what customers need. .

Contact Center 98

Contact Center e-support Customer Service Representative Exceptional Customer Service 98

ShepHyken

MAY 4, 2023

In today’s digital world, customer service productivity is more important than ever. With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints.

Exceptional Customer Service 62

Exceptional Customer Service Self Service Customer Service Net Promoter Score 62