Customer Satisfaction Effort Score Infographics Management 
Thematic
JUNE 13, 2023
But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. But how do you know where to invest your time, effort, and money? With the right Voice of Customer tools in place, the answers are at your fingertips.
SurveySensum
JANUARY 1, 2024
Well, these stats show a direct connection between team engagement, understanding your customers, and the success of your business. This connection between engaged employees and customer satisfaction leads us to something transformative: the Voice of the Customer (VoC).
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Horizon CX
MAY 14, 2019
However, for those well along the path toward being customer-centric, the results have been clearly positive. According to an article published by McKinsey , the most important criteria for getting a transformation effort off to a fast start is to find the parts of the organization where a leader and at least some employees want to change.
Retently
AUGUST 26, 2019
Basically, customer feedback allows looking into a customer’s perception of your brand and encourages targeted actions meant to increase customer satisfaction. Besides that, research shows that highly-engaged customers will make purchases 90% more frequently, and they will also spend 60% more money per transaction.
Amity
OCTOBER 23, 2018
There is a long list of metrics for each pillar of Customer Success but for the purposes of this post I’ll focus on the key metrics for Customer Success Management and the metrics commonly used for CS as a whole (I’ll save customer support and customer education metrics for another post).
Vonage
JULY 21, 2015
Here are some of best quotes about customer service – and how you can act on them. Unless you have 100% customer satisfaction, you must improve” – Horst Schulz, former president of the Ritz-Carlton Hotel Company. It’s easy to think that a 90% customer satisfaction rate is acceptable. Share your thoughts below.
Retently
FEBRUARY 9, 2024
These invaluable insights can steer the course of your products/services to align closely with what truly matters to your customers. Moreover, customer satisfaction surveys can turn satisfied and loyal customers into advocates for your brand. This data can inform future strategies to enhance overall customer satisfaction.
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