TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Kayako

JULY 6, 2017

Everyone knows that Nordstrom is the cream of the crop in their industry when it comes to customer satisfaction. Customer Experience 3.0. Goodman, the author of Customer Experience 3.0: Along with that, he has driven over 1000 studies and effectiveness in customer support and service. The Customer Support Handbook.

Self Service 93

Self Service Handbook Customer Service Culture 93

ProProfs Chat

JUNE 30, 2020

Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Improve your operator’s ability to communicate well with your customers. Customer Service Books on Leadership.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Comm100

NOVEMBER 5, 2020

Live chat transcripts – An audit of your live chat transcripts will show you what questions your customers are asking, highlight internal inconsistencies, and help you determine which information needs to be updated or centralized. What are your agents struggling to help your customers with?

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Magellan Solutions

DECEMBER 10, 2019

Increase customer satisfaction – Achieve a high level of client satisfaction with the help of specialists in customer service. The more happy and contented customers you get, the higher your business grows. Some of the widely used social media sites today are Facebook, Instagram, and Twitter.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98