CSM Magazine

JUNE 19, 2024

In the following article, we’ll explore some recent employee benefits trends within the customer service sector as well as why these adjustments matter for both employers and employees alike. Therefore, strong workers’ comp insurance is vitally important.

Trends 52

Trends Customer Service Insurance Virtual Call Center 52

Magellan Solutions

APRIL 5, 2021

Personal Virtual Receptionist. 24 hour Call Handling. Insurance Verification. Patient Satisfaction Surveys. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. EMR Data Entry.

Healthcare 52

Healthcare Call Center Virtual Call Center Comparison 52

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization.

CRM 52

CRM Call Center e-support Social Media 52

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. We are present in several sectors, including energy, retail, transport and mobility, construction, insurance, etc.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. Robust Customer Satisfaction Measurement.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52