Customer Satisfaction Mobile Customer Service Omni-Channel System 
Tricia Morris
FEBRUARY 19, 2016
Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 60% of consumers have higher expectations for customer service now than they did just one year ago.
Comm100
FEBRUARY 6, 2018
Company Seeks Omnichannel Customer Support Software. Which Factors Should I Consider When Deciding on a Customer Engagement Tool. Operating system — Some customer engagement tools run better on certain platforms than on others. Competitors: Capsule CRM, Insightly, Really Simple Systems. Freelancers.
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