ENGAGE.cx

JUNE 19, 2015

For most organizations, the challenge of truly understanding their customers and meeting their expectations lies in how they’ve historically approached customer relationships. Businesses typically have customer touchpoints separated by function and often customer satisfaction levels pay a heavy price.

Touchpoint 40

Touchpoint Innovation Financial Meeting 40

ClearAction

FEBRUARY 7, 2016

Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management. Integrating Customer-Focus & Measurement in Day-to-Day Business. You Can Find Customer Satisfaction. Managing the Customer Experience Across Service Channels. Customer Centricity.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

PeopleMetrics

FEBRUARY 11, 2015

Multitudes of companies have joined the customer experience transfomation bandwagon. They have Voice of the Customer software and solutions in place. They are measuring Net Promoter Scores (NPS scores) and Customer Satisfaction levels in real-time. Don''t Skip the Courtship.

Sales 48

Sales Net Promoter Score Effort Score B2B 48

Comm100

JANUARY 14, 2020

According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. Increased customer satisfaction. No more shared inboxes.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

TechSee

DECEMBER 12, 2017

Are you part of the 80% of enterprises that feel their current customer service systems do not meet their future needs? To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints.

Omni-Channel 143

Omni-Channel Customer Experience Contact Center Touchpoint 143

Comm100

JANUARY 14, 2020

At its core, the digital omnichannel promise is simple; it means supporting customers effectively and cohesively across all digital channels. In customer service, digital omnichannel effortlessly blends digital touchpoints to form a unified view of the customer. Increased customer satisfaction.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. Companies need to focus on the touchpoints which are most influential.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

SmartKarrot

JANUARY 7, 2022

Customer intelligence will help understand more about the customer and their data. It includes data from all aspects of the customer-. Touchpoints from the customer journey Time instances Customer data technology. Different ways customer intelligence can help your business.

Social Media 10

Social Media Competitive Advantage B2B Case Study 10

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. How-to instructions.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62