NICE inContact

APRIL 6, 2018

Customer satisfaction (CSAT) surveys notoriously have a rather low participation rate. Most surveys fail to respect the customer’s time when required to hang on at the end of an interaction and then go through an unknown number of questions delivering no obvious benefit to the customer.

Customer Satisfaction 136

Customer Satisfaction Survey Airlines Retail 136

BirdEye

NOVEMBER 30, 2023

The travel industry has undergone remarkable transformation over the past few years. While online bookings are still popular, curated travel experiences are also gaining traction. Travelers are increasingly seeking off-beat destinations with guided tours. How do you market your travel agency?

Travel 110

Travel Marketing Social Media Hotels 110

TechSee

OCTOBER 22, 2024

Improved productivity: providing techs with the tools they need to do their jobs more effectively improves productivity and customer satisfaction. Enhanced customer experience: providing faster and more efficient service improves customer experience and builds loyalty.

Technology 109

Technology Customer Satisfaction Conference Culture 109

ECXO

JUNE 11, 2023

This has resulted in an increase in sales and customer satisfaction. SNCF – French state-owned railway company SNCF has implemented a mobile app that provides real-time information on train schedules, delays, and cancellations, as well as personalised travel recommendations based on the customer’s preferences.

B2B 390

B2B B2C Touchpoint Customer Journeys 390

Zonka Feedback

AUGUST 27, 2022

I heard that DMRC is running a Customer Satisfaction Survey and urging the commuters to fill the feedback form, and that the last date of submission will be August 28, 2022. And being a firm advocate of Customer Satisfaction Surveys , I just couldn't help myself but take that survey and pen down my thoughts about it.

Customer Satisfaction 98

Customer Satisfaction Survey Travel Training 98

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm. Monitor Customer Satisfaction.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

ECXO

DECEMBER 25, 2024

Example Action: Send a personalized email after purchase, thanking the customer and providing helpful resources or product care instructions. Measure CX Impact on Business Metrics What to Do: Track CX metrics like NPS, Customer Satisfaction (CSAT), and Customer Effort Score (CES).

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

FEBRUARY 7, 2024

Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Hotel customers are no exception. That’s no longer the case.

Hotels 195

Hotels Guest Experience Travel Social Media 195

GetFeedback

FEBRUARY 15, 2019

Companies frequently designate customer experience (CX) as the most exciting opportunity for their business, according to the Digital Marketing Trends Report. Successful customer experience strategies will lead to greater customer satisfaction, higher revenue, and diminished customer churn.

Strategy 322

Strategy Customer Experience Net Promoter Score Social Media 322

CSM Magazine

MARCH 11, 2025

With travelers demanding seamless journeys and memorable experiences, airports have risen to the challenge, setting new standards in customer satisfaction. The awards recognize airports worldwide for their commitment to exceptional passenger experiences, based entirely on real-time feedback from travelers.

Customer Experience 52

Customer Experience Travel Customer Satisfaction Customer Centricity 52

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. Positive guest experiences lead to higher customer satisfaction levels.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Customer Bliss

AUGUST 3, 2017

That research frames up everything in terms of travel options, and actually found that you can manipulate a customer’s emotional state to the point of getting them to select a specific resort. Harvard Business Review even has this headline from last year: “An Emotional Connection Matters More Than Customer Satisfaction.”

Customer Experience 236

Customer Experience Travel Touchpoint Connections 236

Win the Customer

DECEMBER 23, 2024

Leverage AI-powered chatbots that can engage in personalized conversations, answer specific questions, and offer customized solutions. The Rise of Conversational AI: Trend: Conversational AI, powered by natural language processing (NLP) and machine learning, is transforming customer interactions.

Customer Service 59

Customer Service Social Media e-support Travel 59

TechSee

AUGUST 17, 2023

This minimizes the need for unnecessary travel and allows for preliminary assessments before deciding if an on-site visit is required. Improved customer communication: The video platform can be leveraged to enhance communication with customers. This level of transparency and engagement leads to increased customer satisfaction.

Video 205

Video Knowledge Base Travel Tips 205

Very Best Service

FEBRUARY 8, 2025

In today's digital age, social media has become a pivotal platform for customer engagement and support. Certain industries have harnessed the power of social customer service more effectively than others, leveraging it to enhance customer satisfaction and loyalty.

Industry 52

Industry Customer Service Social Media Healthcare 52

TechSee

OCTOBER 5, 2021

Fuel shortages and high petrol prices have made it significantly more expensive for field service organisations in telecom, HVAC, manufacturing and more to dispatch trucks to service their customers. Better customer satisfaction. Truck dispatch costs continue to represent a significant burden on enterprises.

How To 207

How To Transportation Customer Satisfaction Insurance 207

GetFeedback

JULY 19, 2019

A customer journey is the path a customer has to take to complete a task, not the series of steps involved in completing the task (those are the touchpoints). We focus on customer journeys because they are more strongly correlated with business outcomes than touchpoints. Your VoC data may not be as structured as JetBlue’s.

ROI 309

ROI How To Touchpoint Hotels 309

CX Journey

MAY 8, 2019

Simply stated, service profit chain thinking maintains that there are direct and strong relationships between profit; growth; customer loyalty; customer satisfaction; the value of goods and services delivered to customers; and employee capability, satisfaction, loyalty, and productivity. .; and Leonard Schlesinger.

Airlines 151

Airlines Travel Loyalty Customer Satisfaction 151

Uniphore

NOVEMBER 11, 2021

Travel and hospitality were among the hardest hit industries during the pandemic. Fewer business travelers, newer no-contact preferences and higher overall expectations are a few of the factors shaping the customer experience landscape.

Self Service 130

Self Service Hospitality Travel Touchpoint 130

CSM Magazine

JANUARY 3, 2025

This expansion necessitates robust multilingual customer support to cater to a varied clientele effectively. Multilingual customer support not only bridges language gaps but also enhances customer satisfaction, fosters loyalty, and drives business growth.

Tools 52

Tools e-support Customer Satisfaction Travel 52

TechSee

OCTOBER 7, 2024

Cost Savings and Sustainability Impact Visual intelligence reduces the need for technician dispatches, trimming operational costs while also lowering carbon emissions associated with travel. Customer Retention and Environmental Responsibility Improved first-call resolution rates of up to 30% lead to higher customer satisfaction and loyalty.

ROI 124

ROI First Call Resolution Travel Return on Investment 124

Blake Morgan

MARCH 4, 2025

How do you measure its impact beyond automationensuring it reduces costs, enhances efficiency, and improves customer satisfaction? SAP Concur, a leading B2B provider of expense and travel management solutions, faced growing support demands. 17:47 | The KPIs That Prove AIs Business Impact What success metrics actually matter?

ROI 59

ROI Self Service B2B Travel 59

CSM Magazine

MARCH 19, 2025

Customer Expectations Have Changed Modern customers expect instant responses when they contact support teams. AI-powered translation enables companies to respond in real-time, ensuring faster resolution times and increased customer satisfaction. Key Benefits of AI Translation for Customer Support 1.

e-support 59

e-support Chatbots Competitive Advantage Case Study 59

NICE inContact

JULY 1, 2019

Every day, 140,000 people depart from one of Swedish Rail’s 284 stations, traveling on one of its 1,200 daily routes between major cities in Sweden and the Scandinavian capitals of Stockholm, Copenhagen and Oslo. It’s all added up to an improved customer experience and rising customer satisfaction.

Contact Center 141

Contact Center Transportation Travel Social Media 141

Customer Bliss

JUNE 28, 2018

The study shows that overall, airlines in North America have been making solid gains in customer satisfaction. That’s right: customers are more satisfied with air travel for the 7th straight year. Are you focusing on customer experience? PUT OTHERS BEFORE YOURSELF” SHOWS CUSTOMERS YOU CARE AND HEAR THEM.

Airlines 135

Airlines Industry Competitive Advantage Travel 135

CSM Magazine

NOVEMBER 12, 2024

For example, at Firstsource we used AI-driven sentiment analysis to tailor customer interactions in a recent project with a multimedia news brand. This approach helped increase subscriber retention by 10%, reduce handling times, and boost customer satisfaction. Personalised, thoughtful engagement can make a big difference.

Customer Retention 59

Customer Retention Competitive Advantage Analytics Travel 59

SurveySensum

MARCH 12, 2025

They want to compare customer satisfaction on two international routes: New York – Alaska (Route 1) and New York – Uganda (Route 2). Route 2 needs focused improvements to boost overall customer satisfaction. This allows you to examine closely the relationships between variables. The takeaway?

Analysis 52

Analysis Survey Airlines Net Promoter Score 52

CSM Magazine

OCTOBER 30, 2024

How to do it: Acknowledge their feelings: Phrases like “I can imagine how that feels” can be comforting if they’ve issues with travel itineraries or similar. Leverage AI Interactive Avatars Why it matters: AI interactive avatars can enhance customer engagement by providing immediate, personalized responses and support.

Tips 52

Tips Customer Service Customer Experience CRM 52

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. But the power of data doesn’t stop there.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

GetFeedback

JANUARY 29, 2019

Rather than starting from scratch, GetFeedback provides pre-built templates for every stage of the customer journey so you can successfully create surveys with ease. It travels through all parts of your engine, keeping each component greased so it can function properly. Customer feedback is like motor oil.

Survey 150

Survey Net Promoter Score Roadmap Knowledge Base 150

Uniphore

SEPTEMBER 1, 2021

Travel Requirements. This position travels an average of 10% of the time (usually Monday through Thursday) to client sites in North America. Track record of delivering projects on time and budget while achieving a high level of customer satisfaction. Skills Required.

Management 26

Management Travel Call Center Experience Government 26

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Follow on LinkedIn. Richard Shapiro, Founder and President at TCFCR.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CSM Magazine

FEBRUARY 12, 2025

Provide compensation or discounts to customers affected by unforeseen issues. Showing accountability and working to make things right reinforces trust and customer satisfaction. Gathering and Implementing Customer Feedback One of the best ways to improve customer service is by learning directly from your customers.

Customer Service 52

Customer Service Company Transportation Exceptional Customer Service 52

Zonka Feedback

MAY 10, 2023

Explore the top Customer Satisfaction Survey Questions for Hotels to gauge Customer Satisfaction. Travel and Hospitality is an ever-growing industry. Create memorable Hotel Stay Experiences and lure your hotel guests to choose your hotel in every trip!

Hotels 52

Hotels Customer Satisfaction Survey Hospitality 52

AWS Machine Learning

FEBRUARY 14, 2024

We build a personalized generative AI travel itinerary planner as part of this example and demonstrate how we can personalize a travel itinerary for a user based on their booking and user profile data stored in Amazon Redshift. This solution contains two major components.

Chatbots 128

Chatbots Travel Hospitality Data 128

GetFeedback

JANUARY 19, 2020

All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . The main weakness of surveys is they tend to get input from very happy or unhappy customers. The answer is not to ditch surveys.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Analysis 195

Analysis Survey Feedback How To 195