ViiBE Blog

APRIL 8, 2021

These elements combine to provide the customer with a better or worse overall experience. . How do you describe a call center experience? You can describe a call center experience according to the level of customer satisfaction. Customer satisfaction. Average Handle Time.

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Call Center Experience Call Center Average Handle Time Virtual Call Center 52

Magellan Solutions

MAY 21, 2021

Are your quality scores and your customer satisfaction scores telling you different things? Inbound and outbound customer support improves the quality of a customer’s experience. . Loads of businesses looking to outsource their call operations. Your setup determines the structure of your call center.

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Call Center Virtual Call Center Metrics Training 52

Magellan Solutions

APRIL 5, 2021

These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. As a result, it improves the quality of care and boosts customer satisfaction. The Philippines offer a low cost yet expandable labor source.

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Healthcare Call Center Virtual Call Center Comparison 52

ViiBE Blog

APRIL 26, 2021

If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. This article will go over six tips to help you improve IT support and turn frustrated customers into satisfied ones. Train your employees for customer satisfaction.

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Tips Knowledge Base Virtual Call Center Contact Center 52

Magellan Solutions

APRIL 11, 2021

Running this kind of call center may also introduce small business operations that could potentially use your call center services. Virtual Call Centers. This further creates a good impression with the availability to customers. We have a team of trained call center support.

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Company Call Center Virtual Call Center Government 52

ViiBE Blog

AUGUST 2, 2021

Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention.

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ViiBE Blog

MARCH 18, 2021

Call centers face a unique dilemma created by conflicting priorities. On the one hand, customer satisfaction is a crucial goal that must be achieved by the end of a call to keep the caller’s business. Given these opposing demands, how can a center ensure that agents handle each call as efficiently as possible?

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Average Handle Time Call Center Virtual Call Center Knowledge Base 52

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. No more call redirection, no more operational pauses.

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ViiBE Blog

MAY 4, 2021

The First call resolution rate is vital because it will show you whether the approach you are taking to improve your center is working or not. Why is first call resolution important? First call resolution is essential to achieving customer satisfaction.

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First Call Resolution Call Center Virtual Call Center Knowledge Base 52

ViiBE Blog

JUNE 1, 2021

The benefits of using video chat for customer service interactions are that the service representative can see the customer’s emotions and better communicate empathy. The customer feels listened to, which improves customer satisfaction. Customers are now placing more importance on customer experience.

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Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

AUGUST 11, 2021

The benefits of cloud-based contact center solutions. Today, contact centers are moving towards more flexible software solutions. ViiBE can work with existing hardware or allows you to create a virtual call center with employees scattered around the globe. How can you measure customer satisfaction?

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Magellan Solutions

JULY 29, 2021

Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. Our artificial intelligence monitoring support services can help you monitor the functioning and performance of your entire call center over an extended period of time.

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Call Center Self Service Social Media Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Agents that are motivated, well-equipped, trained, and knowledgeable have a favorable influence on productivity and customer satisfaction.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Agents that are motivated, well-equipped, trained, and knowledgeable have a favorable influence on productivity and customer satisfaction.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

AUGUST 11, 2022

Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions. Because they are all hosted in the cloud, these solutions make it simple to form remote or multi-location teams and quickly set up a virtual call center.

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Contact Center Call Center Multi-Channel Abandon Rate 52