Remove Customer Service Representative Remove Customer Service Strategies Remove Gamification
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Trend 8: Virtual Reality, Augmented Reality, and 3D Holograms

Team HGS

The best way to describe AR is a blur between virtual reality and gamification. With increasing implementation, AR can go a long way in reducing customer effort involved in issue resolution and leading them towards the Right Answer Fast ™. Customer Experience. Think Pokemon Go. Wed, 11/22/2017 - 10:56. LEAVE A COMMENT.

Trends 52
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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.