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Get Ready for The Shopping Season with These 10+ Tips

Comm100

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet.

Tips 168
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4 Ideas for Driving Customer Promotion via Customer Service

Customer Guru

Too many companies haven’t shifted their focus yet toward this effective customer service strategy. They are unfortunately missing a large opportunity to improve by promotion through a solid customer service strategy. Tip #1: Create a Customer Service Strategy and Goals Focused on Driving Customer Promotion.

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5 strategies for managing customer expectations

Team Support

However, the best way to exceed expectations, and ensure that your customers are satisfied now and for the long haul, is to carefully manage expectations from the get-go. Honesty and transparency is absolutely crucial to managing B2B customer service expectations effectively and will affect clients' ability to trust a company.

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3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago

Ecrion

The most successful customer service strategies are those that work to anticipate the needs of a customer, instead of simply responding to them. So, how can you anticipate when a customer is the most likely to need assistance, suggestions/recommendations, advice, or anything else?

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How to Use Technology to Improve the Agent Experience

Comm100

With advances in technology – particularly in AI – chatbots have become more efficient in understanding and predicting customer demands, making it easier to use chatbots as customer service representatives. Well-trained agents mean better customer satisfaction. Download Free.

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5 Top Customer Service Articles for the Week of July 9, 2018

ShepHyken

6 Tips For Delivering The Best Customer Service Possible by Himanshu Agarwal. CustomerThink) Customer service representatives are problem solvers who need to react quickly, efficiently, while maintaining a compassionate and nourishing relationship with customers. Start by reading this article.

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How to Use Technology to Improve the Agent Experience

Comm100

With advances in technology – particularly in AI – chatbots have become more efficient in understanding and predicting customer demands, making it easier to use chatbots as customer service representatives. Well-trained agents mean better customer satisfaction. Download Free.