Customer Service Representative e-support Guidelines 
Kustomer
MARCH 14, 2022
While phone support isn’t going anywhere, when you force consumers to switch platforms in order to get their questions answered, you give them a reason to abandon their purchase or generate negative feelings. Customers No Longer Want to Call for Support. One of the biggest shifts over the past few years? A digital-first mindset.
Customer Enthusiast
OCTOBER 9, 2014
One study examined overconfidence over e-mail by comparing the perceived and actual ability of participants to communicate effectively. The results indicated that participants who sent e-mails overestimated their ability to communicate by e-mail and that participants who received e-mails overestimated their ability to interpret e-mail.
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ViiBE Blog
JANUARY 19, 2022
Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.
Magellan Solutions
AUGUST 14, 2020
Consumers purchase through e-commerce sites while more and more entrepreneurs start offering their products online. Amid all these, the need for efficient and effective customer support remains constant. While customer support is essential in the traditional setting, its role becomes more crucial in e-commerce.
ViiBE Blog
JANUARY 19, 2022
Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. 89% of service leaders forecast 30% to 80% of their workforce will still be working from home two years from now. Read now 2.2. can pitch in.
Kustomer
SEPTEMBER 6, 2018
In this episode, we go deep into the world of agent empowerment, covering what empowerment means, how to build trust between manager and agents, how to build trust, and how to set guidelines for responsible freedom. R-E-S-P-E-C-T: Have the respect for your associates to treat them like adults. How do you do it?
Magellan Solutions
JULY 26, 2021
Here are some general guidelines to call center pricing in our industry: Inbound. Shared – “Shared Inbound” is defined as services in which a pool of agents answer calls for 1-3 dozen clients. If your business is not ready to answer that call, that same customer will call another answering services near me.
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