CSM Magazine
OCTOBER 15, 2024
They can be classed as entertainers, conductors, and customer service representatives all in one. In this article, we’ve looked at some lessons that can be learned from this important customer-facing role. Keep Cool Under Pressure Few entertainment environments are as high-pressure as a casino.
GetFeedback
JANUARY 21, 2020
Currently, many businesses are combining automated and human customer service reps. The chatbox vastly reducing the workload by dealing with the majority of simple and fast questions while the human customer service representative has time to effectively help customers with more complicated issues.
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ShepHyken
APRIL 8, 2019
My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant. How to Engage Remote Customer Service Teams by John Ernsberger. So you can imagine my disappointment when our server told me it was no longer on the menu.
Service Untitled
MAY 21, 2012
.” Let’s visit with Zappos.com for a moment and discover how their customer service recipe extends far beyond what most other establishments offer. With a 100 percent satisfaction guarantee and a one-year return policy, consumers find the entire buying and service experience fun and efficient.
Comm100
SEPTEMBER 10, 2018
Now, while friction in customer service is not as critical, there are times when it’s necessary for a customer to wait. However it’s possible to look for ways to entertain them thinking about another thing to make their wait time go faster. If there was no friction between a wheel and the road, cars would simply not move.
Hallmark Business Connections
AUGUST 26, 2021
Punctuated by everything from in-house CEO talks to banquets to even picnics where families participate in a little friendly competition, National Customer Service Week has been heralded historically as a highlight for customer service representatives and other customer-facing workers.
Magellan Solutions
FEBRUARY 10, 2016
It could also be entertaining. Do you want the best content providers and social media customer service representatives for your business? The post Maximize web content for social media customer service appeared first on Magellan Solutions. It has to be substantial, relevant, and timely. Inquire now.
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