Magellan Solutions

FEBRUARY 10, 2016

Any business worth its salt will have some degree of social media presence. The ubiquity of social media and the role it plays in the day-to-day lives of customers make it a powerful tool for social media customer service. Know where your target audience and customers are most active.

Social Media 73

Social Media Customer Service Entertainment Case Study 73

LiveChat

NOVEMBER 16, 2018

The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. Never keep the customer waiting” is the mantra on which most customer service teams operate today.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

transcosmos Information Systems

JUNE 1, 2016

Think about it: Would you rather hire an entire IT team for your business or choose the less costly path of contracting IT outsourcing services ? If you’ve entertained the possibility of outsourcing before, then you’re not alone. Social Media Marketing. Creative Services. What You Can Outsource.

Social Media 48

Social Media e-support Consulting Resources 48

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. It uses natural language processing and machine learning to provide personalized and relevant responses to customer queries.

Chatbots 10

Chatbots Communication ROI Policies 10