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6 Ways Your Knowledge Base Can Improve Customer Experience

GetFeedback

Deploying an effective online knowledge base is one way to ensure that your customers are delighted every single time when they approach your customer support. Around 80 percent tickets that a customer representative receives address basic issues that can be resolved easily with the help of FAQs.

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Introducing guardrails in Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Knowledge Bases for Amazon Bedrock is a fully managed capability that helps you securely connect foundation models (FMs) in Amazon Bedrock to your company data using Retrieval Augmented Generation (RAG). In the following sections, we demonstrate how to create a knowledge base with guardrails.

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Why Your Contact Center Knowledge Base Needs to be Visual

TechSee

Over a quarter say that getting their questions answered by customer service is becoming harder. Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. The visual gap in service delivery.

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4 Easy Steps for Building an Internal Knowledge Base

Comm100

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more.

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From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service

TechSee

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative.

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The Importance of Customer Self Service Portal

Kayako

The portals also automate routine customer issues such as changing account information or passwords. Self-service Customer Portal, also known as a service desk portal: where customers can access their account and take action. Benefits of Customer Self-Service Portals.

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The Advantages and Disadvantages of Live Chat Support

Comm100

It allows businesses to address customer queries, concerns, and issues instantly. This immediacy can significantly enhance customer satisfaction and help in resolving problems quickly. This efficiency can lead to lower operational costs and quicker response times for customers.