Customer Service Representative, Loyalty Programs and Rewards Programs

Customers not feeling “a little love back from Starbucks”

Service Untitled

JANUARY 13, 2012

Stabucks UK has a lot of unhappy customers today after the company decided to change the terms of their loyalty program. The previous rewards card offered a free drink for every 15 transactions and a discount on filter coffee. Now when I need something from a drug store, I use whichever one is closest to me.

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OCTOBER 23, 2024

How satisfied are you with the rewards program? Monitor and respond to feedback on social media and review sites to show customers you value their opinions. Create meaningful loyalty programs with exclusive promotions or discounts to reward and appreciate loyal customers.

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Customers not feeling “a little love back from Starbucks”

Ecommerce & Retail CX: Mapping the Buyer’s Journey with Surveys

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