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Will they be overlooked, or will customerservicerepresentatives use birth date information to get even more personal? Will a customerservicerepresentative ask her if the photograph on Google is really her? Customerservice for Web users? photo by: Kuba Bo?anowski.
Therefore, they can deal with customers’ issues delicately with regards to their feelings too. 68% of customers said that their most recent positive customerservice experience is with a pleasant customerservicerepresentative who helped them with their questions.
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