ViiBE Blog

JANUARY 19, 2022

Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. Typically, floor managers are one of the support systems for customer service representatives.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

North Highland

APRIL 5, 2019

Q: Over the next five years, which two disruptive technologies pose the largest opportunity for public sector services to drive increased efficiency, productivity and value for citizens? A: Effective integration of data at scale will reduce pressure on citizen services and deliver better user experiences.

Technology 58

Technology Government Transportation Case Study 58

CSM Magazine

DECEMBER 10, 2020

Voice assistants are also used in the e-commerce, marketing, human resources, banking, the legal system, education, hospitality, transportation and healthcare industries. How You Can Improve Your Website for Better Customer Experience With a Voice Assistant. No More Putting on Hold.

Customer Service 52

Customer Service Customer Service Representative Customer Journeys Transportation 52

Magellan Solutions

AUGUST 13, 2021

Therefore, they can deal with customers’ issues delicately with regards to their feelings too. 68% of customers said that their most recent positive customer service experience is with a pleasant customer service representative who helped them with their questions.

Call Center 52

Call Center Customer Service Representative Training First Call Resolution 52

Magellan Solutions

NOVEMBER 10, 2023

Web developers make about $3,980 a year, while customer service representatives (CSRs) make about $3,091 on average. Top outsourcing locations in India, including Bangalore, Hyderabad, and Pune, are equipped with top-notch infrastructure to facilitate the provision of BPO and IT services.

Culture 52

Culture Government Transportation Financial 52

CSM Magazine

OCTOBER 12, 2022

Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality. With AR, businesses can transport their customers to another world entirely and give them a truly unique experience. Location-Based Services.

Technology 52

Technology Self Service Customer Experience Customer Journeys 52

Qualtrics

JUNE 5, 2020

There are multiple potential crises that can make it unsafe or challenging for customer service teams to continue operations from the office. Unknown viral infections aside, adverse weather conditions, structural damage, and even transport strikes can mean that managers are faced with supporting their teams remotely.

Customer Service 26

Customer Service Management How To Leadership 26

Comm100

AUGUST 23, 2018

According to Jake Leeman, senior technical strategist at Sandbox Agency, “AR allows us to transport our brands , products, and stories directly into the consumer’s world.”. Ikea’s app, Ikea Place , uses AR technology to let customers see exactly how more than 2,000 furniture items would look – and fit – in their homes.

Exceptional Customer Service 112

Exceptional Customer Service Customer Service Chatbots Hotels 112

Service Untitled

MARCH 31, 2010

New Jersey Transportation Commissioner James Simpson has promised transparency and better customer service and promises to bring excellent service and public safety reforms to the Department of Transportation. Toll collectors need to have customer service training also.

Transportation 41

Transportation Travel Customer Service Training Exercises 41

Magellan Solutions

AUGUST 19, 2020

According to a survey by Harris interactive , 75% of customers feel that it takes too long for them to get in touch with a customer service representative. Customer queries will be instantly answered by a live representative, who can ensure customer satisfaction.

e-support 52

e-support Wait Times Hospitality Travel 52