ShepHyken

JULY 8, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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Sports Customer Service Training Customer Service Training 149

ShepHyken

APRIL 11, 2023

When all employees understand that, the customer will most certainly have a better experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

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Sports Customer Service Customer Service Training Customers 144

ShepHyken

DECEMBER 1, 2021

If you want employees to stay – by creating a destination employment opportunity – the Three N’s are a perfect way to begin.? . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The post The Three N’s of Employee Fulfillment appeared first on Shep Hyken.

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Healthcare Customer Service Training Leadership Feedback 131

ShepHyken

FEBRUARY 7, 2023

So, for Valentine’s Day (and every other day of the year), find ways to show your employees a little love. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

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Customer Service Training Training Employee Experience Company 127

ShepHyken

APRIL 23, 2018

The Secret To Superior Customer Experience by Denise Lee Yohn. Forbes) It’s no surprise that greater employee engagement leads to better customer experience (CX). Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

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Customer Service Employee Engagement Study Conference 79

ShepHyken

APRIL 25, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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Insurance Customer Service Training Meeting Leadership 109

ShepHyken

JUNE 4, 2018

3 Ways to Sweeten the Employee Experience by Kathleen Vegh . CMSWire) While there isn’t a one-size-fits-all approach to developing an employee engagement plan, certain key initiatives can boost retention and improve work experiences — which also has a positive impact on customer satisfaction.

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Customer Service Airlines CRM Social Media 77