Customer Service Strategies Customer Service Training Hospitality 
ShepHyken
NOVEMBER 3, 2021
While he’s in the hospitality industry, this could apply to any type of business. There have most likely been times that many of us have fallen short in taking care of our customers. I think you’ll agree that you don’t have to be in the hotel or hospitality industry to benefit from answering these questions.
ShepHyken
SEPTEMBER 29, 2021
Disney Institute teaches the Disney way in the form of courses on customer service and experience, leadership, and more. The Ritz-Carlton has a team of trainers that companies hire to learn the secrets of creating world-class hospitality and service. Zappos.com has its Delivering Happiness programs.
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ShepHyken
MAY 24, 2023
A hospital may be known for its compassionate treatment and commitment to taking care of its patients, but if patients are in great pain, they may not be able to “enjoy” the experience you provide. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
ShepHyken
SEPTEMBER 18, 2017
Every employee – and that includes top executives – should experience what every customer experiences. 25 Reasons Why Hospitality People Are So Resilient by Rupesh Patel. My Comment: I have always believed that the best customer service people have a “hospitality mentality.” Follow on Twitter: @Hyken.
ShepHyken
NOVEMBER 16, 2022
Here is another customer service horror story about a woman who was so fixated on a process that it almost cost her “customer” his life. . My friend Jerry went to the emergency room of his local hospital. Managing the reception and registration process in a hospital is tricky. He was in excruciating pain.
ShepHyken
AUGUST 6, 2024
The second definition sounds like common practice for most businesses, not just hospital emergency rooms. They prioritize projects – in this case, customer service issues – and focus on what will provide the best return. The first definition confirmed that the CEO’s comment was accurate. Connect with Shep on LinkedIn.
Service Untitled
NOVEMBER 28, 2012
The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. This means seeking out the customers unanticipated and unvoiced needs. Have a written service strategy.
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