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He was emailing everyone who is a member of the MyWalgreens rewardsprogram. You must let your customers know you are listening to them! . Shep Hyken is a customerservice expert, keynote speaker, and New York Times, bestselling business author. His message was short and to the point. Follow on Twitter: @Hyken.
Each week I read many customerservice and customer experience articles from various resources. This is Where RewardsPrograms Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention. Here are three ways to adjust.
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