Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 106

Customer Service Training Training Customer Service Contact Center 106

ShepHyken

AUGUST 19, 2019

(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. If live chat and chatbots are part of your customer service strategy, read this article.

Customer Service 123

Customer Service Leadership Ecommerce Culture 123

ShepHyken

MARCH 9, 2022

Maybe some stats and facts followed by a predicted ROI (return on investment). Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Return on Investment 123

Return on Investment ROI Software Customer Service Training 123

ShepHyken

APRIL 30, 2024

In 2009, if you invested in a group of companies recognized for simplicity, you would have dramatically outperformed the stock market by a whopping 1,600%, proving that simplicity delivers in ROI. It’s important to remember that simple does not always mean easy. You can have a very complicated and highly technical product.

Entertainment 101

Entertainment Sports Financial ROI 101

Comm100

NOVEMBER 3, 2017

Someone who is going to work with social media customer service is going to need different training than legal, legal is going to need different training than corporate, etc. Recommended for you : You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why. Service First.

Social Media 166

Social Media Course Training Marketing 166

ShepHyken

NOVEMBER 15, 2021

We just recently presented a program together on how to get the C-Suite to invest in customer service and CX. They want proof in the form of ROI. Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 78

Customer Service Metrics Social Media Retail 78

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Now available as an online/web-based training program!).

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147