ShepHyken

APRIL 4, 2023

Now customers are being asked to tip at auto shops, retail outlets and more. I recently bought a candy bar and paid through the store’s self-service checkout system. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Tips 127

Tips Self Service Hotels Customer Service Training 127

ShepHyken

APRIL 13, 2022

Then something happened eight years later while I was in college and working at a gas station, which is when I discovered that I was passionate about customer service. . I was working at a self-service gas station. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Self Service 138

Self Service Customer Service Customer Focused Customer Service Training 138

ShepHyken

JANUARY 11, 2023

Most businesses today use technology to meet their customers’ needs. This comes in the form of streamlining processes, self-service customer support solutions and more. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

Employee Experience 134

Employee Experience Customer Experience Self Service Call Center Experience 134

ShepHyken

SEPTEMBER 5, 2018

I worked at a self-service gas station. He then said, “Son, we’re a self-service gas station. That means our customers pump their own gas. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. How did he get into the oil business? Impressive!”

Self Service 90

Self Service Customer Service Training Training Course 90

ShepHyken

DECEMBER 19, 2023

With that in mind, let’s look at some lessons we can learn from the company that aspires to be the most customer-centric company on the planet: Digital First – The company made it easy to start the customer support process with a digital self-service solution. And this part is important.

Omni-Channel 95

Omni-Channel Customer Centricity Company Self Service 95

ShepHyken

NOVEMBER 19, 2018

(UJET) When done right, a conversation with the customer over the phone can be helpful, engaging, and even fun. My Comment: Even with self-service and automated customer service solutions, some customers still want to (and sometimes have to) talk to a human being. Follow on Twitter: @Hyken.

Customer Service 92

Customer Service Self Service Customer Centricity Video 92

ShepHyken

JANUARY 23, 2017

(BizReport) Despite more service providers moving towards digital interaction, a more personal touch in customer service helps drive loyalty and retention, according to a global study from Verint Systems. The phone used to be the main way customers connected with companies, but not anymore. Follow on Twitter: @Hyken.

Self Service 48

Self Service Social Media Customer Service Fashion 48

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Customer Service 14

Customer Service Rewards Programs Poor Customer Service Self Service 14

ShepHyken

DECEMBER 6, 2021

(BotCore.AI) In order to adapt to the sudden shift towards interacting with customers on digital channels, organizations across the globe have swiftly implemented chatbots to improve customer self-service, provide information, deliver continuous and cost-effective support, and delight customers with personalized experiences.

Self Service 71

Self Service Customer Service Chatbots Customer Care 71

ShepHyken

MARCH 7, 2022

My Comment: I believe that content marketing is a good customer service strategy. Our customers love good content that is relevant to them. Good customer service can help your content strategy. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 13

Customer Service Self Service Retail Airlines 13

Integrity Solutions

OCTOBER 27, 2021

Doing it right the first time tells your customers that you value their time and that the people in your organization have the power to solve problems in the moment. What to Look for In Customer Service Training Programs. A customer service culture has to be built on more than just words.

Customer Service 68

Customer Service Self Service Banking Culture 68

ShepHyken

FEBRUARY 27, 2017

My Comment: This short article reminds us of something very important: The best customer service is typically driven by human interaction. Yet so many companies are moving to self-service, text messaging from chatbots (computers) and other de-humanized interactions. 10 Quotes To Inspire Better Customer Service by Sharpen.

Customer Service 48

Customer Service Self Service Retail Loyalty 48

ShepHyken

AUGUST 1, 2016

” Customers want access to a quick solution. That could be with a live support agent, a self-service solution, instant chat, etc. Myths Busted: Great Customer Service Starts Here by Doug Sandler. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Social Media 48

Social Media Customer Service Self Service B2C 48

SurveySparrow

OCTOBER 1, 2023

In low-touch services, the focus is on providing a quick and convenient experience for a larger number of customers, often through self-service or minimal human interaction. They go the extra mile to understand individual customer needs and preferences. Here’s a step-by-step guide on how to create it: 1.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

ShepHyken

JANUARY 4, 2023

Our customer service research revealed that 87% of Baby Boomers, who make up over 21% of the U.S. Keep those phones open for your customers! . And just as Boomers are driving the traditional phone channels, Gen-Z and Millennials are moving the needle on these self-service options. . Follow on Twitter: @Hyken.

Self Service 144

Self Service Customer Experience Customer Service B2C 144

ShepHyken

APRIL 30, 2018

But in spite of all the other ways customers connect, the phone is still king (at least according to the article)! 5 Predictions On The Future Of Customer Service by Mikhail Naumov. My Comment: What does the future of customer service look like? Follow on Twitter: @Hyken.

Net Promoter Score 84

Net Promoter Score Customer Service Self Service NPS 84