ShepHyken

MARCH 24, 2025

My Comment: It was a surprise and an honor to see my book, The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience , listed in the recent Call Centre Helper list of top books for contact center leaders. Connect with Shep on LinkedIn.

Customer Service 73

Customer Service Healthcare Loyalty Video 73

ShepHyken

DECEMBER 24, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 90

Customer Experience Sports Customer Service Training Video 90

ShepHyken

DECEMBER 31, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 92

Customer Experience Metrics NPS Customer Service Training 92

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

Customer Service 123

Customer Service Airlines Tips Customer Service Strategies 123

Bill Quiseng

DECEMBER 13, 2021

What Are Some Customer Service Strategies I Can Implement Today? Not sure where to start to improve your customer service quality? Try some of these strategies below to guide your business. If you’re ready to rebuild your customer service strategy for the better, start with writing a mission statement.

Customer Retention 172

Customer Retention Customer Service B2C Customer Service Strategies 172

ShepHyken

FEBRUARY 5, 2021

In fact, your business’s reputation will be determined less by the initial problem, and more by how you choose to handle this problem and appease the customer’s worries and concerns. The following list discusses five tips every business can implement into their customer service procedures. Talk With Your Team.

Tips 105

Tips Customer Experience B2B Travel 105

ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. Acquire) If you really want to get ahead in the game, nail down a great customer service strategy.

Social Media 120

Social Media Customer Service Trends Tips 120

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. My Comment: Great customer service isn’t rocket science.

Customer Service 96

Customer Service Social Media Tips Multi-Channel 96

ShepHyken

NOVEMBER 14, 2023

Fulfillment: At the tip of the pyramid model is fulfillment. This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Employee Experience 154

Employee Experience Insurance Culture Customer Service Training 154

ShepHyken

JANUARY 14, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 69

Customer Service Policies Customer Service Training Feedback 69

ShepHyken

JANUARY 7, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Retail 79

Retail Video Customer Confidence Culture 79

ShepHyken

DECEMBER 18, 2019

Last week, I shared ten ideas to drive a better customer experience in 2020. As promised, I’m back with ten more tips. Without any further delay, here are ten more ways to create a better customer experience in 2020. If you want to have a great customer experience, you must focus on your employee experience.

Customer Service 126

Customer Service Customer Experience Tips Social Media 126

ShepHyken

DECEMBER 4, 2019

That table has a different server and I’m not sure how we would divide the tips.”. Interesting answer—she wasn’t sure how the servers could divide the tips…. While I appreciated her honest response, it seemed like she was more interested in how tips were split between employees than in taking care of customers.

Tips 117

Tips Training Customer Service Training Customer Focused 117

ShepHyken

NOVEMBER 2, 2022

If you are showing interest in customers outside of their wallets, you’re nurturing relationships. The customer experience shouldn’t just be a non-stop sales pitch. . Make your customers smarter. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Customer Service Training 132

Customer Service Training Customer Retention Customers Sales 132

ShepHyken

OCTOBER 13, 2021

The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer the confidence to continue doing business with you. . So, with that in mind, here are three communication tips that will help drive customer loyalty and move them to say, “I’ll be back.” .

Loyalty 109

Loyalty Social Media Tips Communication 109

ShepHyken

FEBRUARY 2, 2022

While a clean car wasn’t officially on the menu, it was an additional service they offered. This was a great way to keep the valets busy during slower times and make them some extra money when the customers generously tipped them for an amazing experience. . Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Hotels 129

Hotels Touchpoint Customer Service Training Tips 129

ShepHyken

OCTOBER 1, 2018

Each week I read a number of customer service and customer experience articles from various resources. Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall. My Comment: Customer service is not just for customers. Follow on Twitter: @Hyken.

Customer Service 18

Customer Service Infographics Employee Experience Customer Service Strategies 18

ShepHyken

DECEMBER 11, 2019

Share content that is all about the customer and not about the company. There you have it—your first ten tips to make 2020 your best year of customer service and experience yet. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service 118

Customer Service Customer Experience Fashion Video 118

ShepHyken

MAY 16, 2023

They entice you with marketing messages, advertising, and anything else that could tip the scale to move a customer from thinking about buying to actually making the purchase. Marketing messages and advertising campaigns create credibility. A salesperson’s promises make you feel good about doing business with them and their company.

Customer Service 122

Customer Service Advertising Sales Customer Service Training 122

ShepHyken

FEBRUARY 28, 2023

While 61% claim they want to improve trust with customers, only 19% have members in the C-suite dedicated to the effort. So, here’s your bonus tip: Consider adding a Chief Customer Officer, or similar position, to your organization. Get more information on The Customer Focus ™ customer service training programs.

Chief Customer Officer 125

Chief Customer Officer Effort Score Policies Customer Service Training 125

ShepHyken

JUNE 28, 2021

And, while you are there, be sure to click on the link that takes you to the article he shared last month, which is a list of the five things you should never say to a customer. Communicating CX: 12 Tips for Talking About Customer Experience by Jeannie Walters, CCXP. Here you will find more experts to learn from.

Customer Service 148

Customer Service Government Customer Service Training Customers 148

ShepHyken

DECEMBER 12, 2023

I share how to create the experience that makes customers want to do business with the company, not just buy the product. So, be “freaky fast” in responding to your customers’ calls or emails – or any other way customers reach out to you. Always Do What You Say and More – One way to blow credibility is to not do what you promise.

Sales 98

Sales Customer Experience Tips Customer Service Training 98

ShepHyken

SEPTEMBER 17, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 146

Customer Service Training Customers Customer Service Customer Experience 146

ShepHyken

OCTOBER 12, 2022

The ones your customers are using. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Social Media 163

Social Media Customer Service Customer Care Customer Service Training 163

ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. is an excellent way to do so. As you read this article, keep that in mind.

Customer Service 69

Customer Service Contact Center Average Handle Time Customer Service Strategies 69

ShepHyken

MAY 28, 2024

For years, I’ve shared the story of a cab driver who surprised his customers with a newspaper, a bottle of water and a side trip to see a famous local landmark. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Hotels 96

Hotels Customer Service Training Customers Tips 96

ShepHyken

NOVEMBER 7, 2016

The bad news is that there will always be angry customers, the good news is there are some effective strategies you can use to calm them down. My Comment: Our friends from Sharpen came out with another great article, this one on handling three types of angry customers. We’re trying to win the customer!

Customer Service 125

Customer Service Loyalty Customer Success Resources 125

ShepHyken

JANUARY 29, 2018

Of note is that customer satisfaction has dropped by almost three percent and small businesses are struggling to keep up. At the end, there is a good summary of tips to improve a company’s customer service. You’ll find many great ideas, strategies, and tips to take your customer experience to a higher level.

Customer Service 96

Customer Service Social Media Tips Contact Center 96

ShepHyken

NOVEMBER 25, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 150

Customer Service Leadership Training Customer Service Training 150

Comm100

OCTOBER 8, 2016

To enhance your blog (or to get started), fill it with posts containing hot tips and relevant industry information. Providing your customers with relevant content will not only help them succeed with your products, but will also keep them coming back for more wisdom and guidance. consumers switch service providers due to poor service.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

ShepHyken

MARCH 18, 2019

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company. Follow on Twitter: @Hyken.

Net Promoter Score 90

Net Promoter Score Customer Service Omni-Channel Customer Centricity 90

ShepHyken

MAY 17, 2021

How to handle customer complaints? 6 tips you must know by Alibaba.com. Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. The sixth tip, which features specific verbiage to use, is very tactical. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Customer Retention Tips Brands 85

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Service First.

Social Media 145

Social Media Course Training Marketing 145

ShepHyken

JULY 4, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Conference 132

Conference Customer Service Training Customer Service Study 132

ShepHyken

NOVEMBER 15, 2021

Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Retail Customer Experience) Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a success. Follow on Twitter: @Hyken.

Customer Service 76

Customer Service Metrics Social Media Retail 76

ShepHyken

JANUARY 10, 2018

Sometimes, the most common-sense customer service tips are the most important. A while back, I was talking to my lawyer about the “client service” I experience from him and his firm. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service Training 48

Customer Service Training Tips Customer Service Customer Experience 48

ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. My Comment: Let’s start this week’s top five with a short article that has three simple tips to help you better understand your customer.

Customer Service 83

Customer Service Hospitality Customer Centricity Competitive Advantage 83