Customer Service Strategies, Customer Service Training and Workshop

Why the Marketing Budget Should Include Customer Service Training

ShepHyken

JANUARY 30, 2024

It’s how a customer is treated at every step of doing business with you. We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget.

Customer Service Training

Customer Service Training Training Customer Service Marketing

The Customer Is NOT Always Right – Again!

ShepHyken

OCTOBER 3, 2023

I’ve said it before – I don’t agree with the saying that the customer is always right. Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. It is this: The customer is NOT always right. … Connect with Shep on LinkedIn.

Customer Service Training

Customer Service Training Training Customers Customer Service

The Secret to Outperforming the Competition: It’s Not Just About Customers

ShepHyken

SEPTEMBER 10, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Employee Experience

Employee Experience Customer Service Training Culture Consulting

Webinars

Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Less Stress, More Success: Accounting Best Practices & Processes for 2025

MORE WEBINARS

Five Reasons Why Customers Leave

ShepHyken

NOVEMBER 12, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Return on Investment

Return on Investment Financial Customer Service Training Customers

Potential Profit Killer: Making Assumptions About Customers

ShepHyken

SEPTEMBER 17, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training

Customer Service Training Customers Customer Service Customer Experience

Customer Experience Is Like Maintenance on Your Car

ShepHyken

APRIL 23, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Experience

Customer Experience Customer Service Training Training Advertising

Don’t Throw Fellow Employees Under the Bus

ShepHyken

JULY 8, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Sports

Sports Customer Service Training Customer Service Training

Elevating the Ordinary: How Pride Transforms Your Work

ShepHyken

APRIL 16, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hotels

Hotels Customer Service Training Customer Service Training

What Will Your Customers Give Up for a More Convenient Experience?

ShepHyken

NOVEMBER 6, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Experience

Customer Experience Customer Service Training Meeting Customers

Two Sides of Customer Service: The Dark Side and the Shep Side

ShepHyken

JULY 30, 2024

We can call it Lousy Service Versus Good Service , or a better title I came up with: The Dark Side Versus the Shep Side. The Dark Side of service is just bad. The opposite is what I teach in my CX keynote speeches and customer service training program. Shep Side: Customers don’t wait.

Customer Service

Customer Service Policies Customer Service Training Training

Choosing the Right Words Can Transform a Customer Service Conversation

ShepHyken

OCTOBER 22, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Customer Service Training Customers Loyalty

This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers

ShepHyken

OCTOBER 29, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Loyalty Programs

Loyalty Programs Customer Service Training Video Customer Service

Six Ways to Create Your Brand’s Experience Personality

ShepHyken

MARCH 12, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Advertising

Advertising Customer Service Training Interaction Customer Experience

Ford Versus Ferrari: A Lesson in Customer Experience?

ShepHyken

FEBRUARY 13, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Experience

Customer Experience Transportation Hotels Airlines

Why Handling Mistakes Well Is a Key to Amazing Customer Service

ShepHyken

OCTOBER 15, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Customer Service Training Customers Customer Experience

How to Avoid Roadblocks to Great Customer Service

ShepHyken

AUGUST 5, 2020

This is similar to an exercise that we do in our customer service workshops. We ask participants to identify the problems and complaints they hear most from both internal and external customers. Here is something interesting related to the “how often” question in our workshops. This is just common sense.

Customer Service

Customer Service How To Exercises Customer Service Training

This Customer Could Ruin Your Business

ShepHyken

APRIL 9, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training

Customer Service Training Customers Customer Service Study

Three Customer Service and CX Metrics Every Employee Needs to Understand

ShepHyken

FEBRUARY 20, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Metrics

Metrics Customer Service Measurement NPS

Win the Customer, Not the Argument

ShepHyken

DECEMBER 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training

Customer Service Training Customers Interaction Customer Service

Price Is Only Relevant in the Absence of Value

ShepHyken

OCTOBER 10, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Culture

Culture Customer Service Training Employee Experience Course

Customer Service Week 2024

ShepHyken

OCTOBER 1, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Exercises Video Customers

The Employee Hierarchy of Needs

ShepHyken

NOVEMBER 14, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Employee Experience

Employee Experience Insurance Culture Customer Service Training

Curiosity Makes a Better CX

ShepHyken

OCTOBER 17, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training

Customer Service Training Customer Service Interaction Customer relationships

“We Deliver Amazing Customer Service”: The Difference Between Perception and Reality

ShepHyken

JANUARY 16, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Customer Centricity Customer Service Training Survey

Doing More Than Expected (Even When It’s Not in Your Job Description)

ShepHyken

SEPTEMBER 12, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training

Customer Service Training Customer Service Training Customer Experience

It’s Not Really Free Delivery!

ShepHyken

OCTOBER 31, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Airlines

Airlines Customer Service Training Marketing Customer Service

Being Different or Being Better … It’s Your Choice

ShepHyken

AUGUST 20, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training

Customer Service Training Customer Expectations Meeting Customer Service

Do More In ‘24: Ten Customer Service and CX Tips for the New Year

ShepHyken

DECEMBER 26, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Tips Guidelines Policies

Please Put Me Back On Hold!

ShepHyken

MAY 30, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Wait Times

Wait Times Customer Service Training Customer Service Customer Experience

If I Don’t Do It, Who Will?

ShepHyken

OCTOBER 24, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training

Customer Service Training Video Course Customer Service

Playing to Win in Customer Service

ShepHyken

SEPTEMBER 19, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Effort Score Sports Conference

The Cost of Surprising the Customer

ShepHyken

MAY 28, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hotels

Hotels Customer Service Training Customers Tips

Try a Triage Approach to Customer Complaints

ShepHyken

AUGUST 6, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hospitality

Hospitality Customer Service Training Customers Customer Service

Make the Complicated Simple

ShepHyken

APRIL 30, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Entertainment

Entertainment Sports Financial ROI

Why You Shouldn’t Yell at Customer Service Agents – And More

ShepHyken

SEPTEMBER 26, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service

Customer Service Social Media Customer Service Training Training

Training Customers to Do It Themselves

ShepHyken

JULY 2, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Self Service

Self Service Training Contact Center Customer Service Training

Simplify the Complicated (Part Three)

ShepHyken

JUNE 4, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training

Customer Service Training Customer Service Software Customer Experience

Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. Connect with Shep on LinkedIn.

Customer Service

Customer Service Contact Center Average Handle Time Customer Service Strategies

We Work Hard to Make It Look Easy

ShepHyken

MARCH 26, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Entertainment

Entertainment Sports Customer Service Training Training

Will AI Make Us Dumb??

ShepHyken

JULY 4, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Conference

Conference Customer Service Training Customer Service Study

The Difference Between What Customers Want and What They Need

ShepHyken

AUGUST 29, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training

Customer Service Training Sales Examples Customers

Sometimes Customers Are Just Having a Bad Day

ShepHyken

MAY 24, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Sports

Sports Hospitality Customer Service Training Customers

Customers Could Stop Doing Business Because Of A Long Survey

ShepHyken

FEBRUARY 27, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Survey

Survey Customer Satisfaction Customer Service Training Customers

Who Is To Blame For Poor Service?

ShepHyken

AUGUST 16, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training

Customer Service Training Training Leadership Course

Why the Marketing Budget Should Include Customer Service Training

The Customer Is NOT Always Right – Again!

Webinars

Trending Sources

The Secret to Outperforming the Competition: It’s Not Just About Customers

Webinars

Five Reasons Why Customers Leave

Potential Profit Killer: Making Assumptions About Customers

Customer Experience Is Like Maintenance on Your Car

Don’t Throw Fellow Employees Under the Bus

Elevating the Ordinary: How Pride Transforms Your Work

What Will Your Customers Give Up for a More Convenient Experience?

Two Sides of Customer Service: The Dark Side and the Shep Side

Choosing the Right Words Can Transform a Customer Service Conversation

This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers

Six Ways to Create Your Brand’s Experience Personality

Ford Versus Ferrari: A Lesson in Customer Experience?

Why Handling Mistakes Well Is a Key to Amazing Customer Service

How to Avoid Roadblocks to Great Customer Service

This Customer Could Ruin Your Business

Three Customer Service and CX Metrics Every Employee Needs to Understand

Win the Customer, Not the Argument

Price Is Only Relevant in the Absence of Value

Customer Service Week 2024

The Employee Hierarchy of Needs

Curiosity Makes a Better CX

“We Deliver Amazing Customer Service”: The Difference Between Perception and Reality

Doing More Than Expected (Even When It’s Not in Your Job Description)

It’s Not Really Free Delivery!

Being Different or Being Better … It’s Your Choice

Do More In ‘24: Ten Customer Service and CX Tips for the New Year

Please Put Me Back On Hold!

If I Don’t Do It, Who Will?

Playing to Win in Customer Service

The Cost of Surprising the Customer

Try a Triage Approach to Customer Complaints

Make the Complicated Simple

Why You Shouldn’t Yell at Customer Service Agents – And More

Training Customers to Do It Themselves

Simplify the Complicated (Part Three)

Top 5 Customer Service & CX Articles for Week of October 2, 2023

We Work Hard to Make It Look Easy

Will AI Make Us Dumb??

The Difference Between What Customers Want and What They Need

Sometimes Customers Are Just Having a Bad Day

Customers Could Stop Doing Business Because Of A Long Survey

Who Is To Blame For Poor Service?

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