Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.

Tips 186

Tips Self Service e-support Social Media 186

InMoment XI

JULY 18, 2024

Identify New Opportunities Customer feedback can also bring to light new opportunities or ideas for the business, whether that is a new product or a better way of providing customer support. Build Customer Loyalty Customers like knowing that the companies they frequent are interested in hearing and acting on customer feedback.

Feedback 221

Feedback Customer Journeys Net Promoter Score Social Media 221

transcosmos Information Systems

JANUARY 5, 2017

Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers.

e-support 87

e-support Customer Experience Social Media Policies 87

Thematic

MARCH 20, 2025

And before you think, “Nah, analyzing text is hard,” here’s the good news: AI-powered text analytics makes it easy to analyze customer feedback at scale.  By  By analyzing support tickets, emails, and chat logs, it uncovers common issues, tracks sentiment, and speeds up response times.

Analytics 62

Analytics Customer Service Analysis e-support 62

ProProfs Chat

MAY 1, 2020

And while you create one or update an existing one, make sure you take customer feedback into account. If you fail to acknowledge them when creating the best customer service training program for e mployees, you can end up facing consequences like: Losing more than 50% of customers who end up leaving because of poor customer service.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

Ecrion

SEPTEMBER 23, 2020

Experts agree that customer service expectations are on the rise. Every year, businesses lose billions in potential revenue thanks to one thing: poor customer service. Positive customer experiences, on the other hand, can help boost sales, retain customers and even bring in new ones. more on ccm.

Infographics 105

Infographics Self Service Customer Service Social Media 105