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DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John Formica Follow @JohnFormica.
She is often quoted in industry journals on leading morale, employeeengagement, customer experience, and teamwork. Kate was named to Huffington Posts’ Top 100 CustomerService Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017.
She is often quoted in industry journals on leading morale, employeeengagement, customer experience, and teamwork. Kate was named to Huffington Posts’ Top 100 CustomerService Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017.
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