Customer Service Strategies Exceptional Customer Service Workshop 
ShepHyken
OCTOBER 1, 2023
And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. Connect with Shep on LinkedIn.
CSM Magazine
AUGUST 23, 2024
Align your customer service strategy with these. Reaching Career Development and Opportunities Progressing in your career as a customer service manager means more than just mastering strategic thinking and metrics. You need to understand how your actions fit into the larger picture of your company’s goals.
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ShepHyken
SEPTEMBER 12, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
InteractionMetrics
AUGUST 14, 2024
Customer service consultants use their expertise to dive deep into your operations, analyze your current customer service, identify areas for improvement, and develop plans so you can achieve your service goals. We’ll also brainstorm ways to incorporate the Model Answers into customer service.
Retently
MARCH 18, 2024
This process can help companies refine their customer service strategies , ensuring they provide the best possible support to their customers. Improving customer experience Each customer’s experience with a business is unique and personal, and surveys can provide invaluable insights into these individual perceptions.
ShepHyken
JULY 24, 2023
I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.
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