Advantage Communications

MARCH 10, 2020

If your company manages its customer service strategy in house, you’ll probably know just how difficult it is to keep staff motivated and engaged while at the same time ensuring you hit important metrics and efficiencies.

Call Center 69

Call Center Gamification Customer Service Strategies Metrics 69

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal. Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

CSM Magazine

SEPTEMBER 9, 2022

The old adage ‘people buy from people’ underpins every good customer service strategy so bear this in mind when creating your own vision of what excellent service looks like. Train new recruits and experienced members of the team then inspire and motivate them through gamification.

Customer Service 52

Customer Service Gamification Customer Service Strategies Customers 52

CSM Magazine

FEBRUARY 7, 2023

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences?

Self Service 52

Self Service Customer Experience Gamification Analytics 52

Playvox

SEPTEMBER 2, 2022

But also try other tactics like gamification — for training or just for fun. Related Article: 10 Reasons Why You Should Have a Remote Customer Service Strategy. When it comes to engaging with your remote team, make sure you’re encouraging activities that build team spirit. You can use a tool like Kahoot!

Contact Center 70

Contact Center Management Policies Gamification 70

Team HGS

NOVEMBER 21, 2017

The best way to describe AR is a blur between virtual reality and gamification. With increasing implementation, AR can go a long way in reducing customer effort involved in issue resolution and leading them towards the Right Answer Fast ™. Customer Experience. Think Pokemon Go. Wed, 11/22/2017 - 10:56. LEAVE A COMMENT.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

CSM Magazine

AUGUST 8, 2023

Involve: in their elevated role of brand guardians, agent opinions really matter so involve them in your customer service strategy or new technology investments. Voice of the Employee (VoE) is just as en vogue as Voice of the Customer (VoC). Then apply a little common sense. There are other ways to reward staff.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52