Vonage

JANUARY 6, 2016

How’s this for a customer service strategy: Instant Gratification. During the customer experience there are multiple touch points, or moments of interaction with the company’s employees, website or product. Related Posts Are we getting our approach to customer experience wrong? Diving into the Analytics Wave.

Customer Journeys 120

Customer Journeys Customer Service Infographics Customer Service Representative 120

Answer Dash

JULY 30, 2019

Customers trust online reviews as much as personal recommendations 85% of consumers trust online reviews just as much as personal recommendations. With a great customer service strategy, you can market your services or product through word of mouth, reviews, comments on social media, testimonials and so on.

Infographics 70

Infographics Sales Customer Service Self Service 70

Provide Support

APRIL 26, 2017

In fact, according to Gartner , by 2018, over 80% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. There are many reasons why offering chat support might be a valuable customer service strategy. Is your business still lagging behind the trend?

Infographics 53

Infographics Customer Service Strategies Trends Survey 53

Ecrion

OCTOBER 8, 2020

Discover 63 Essential Customer Service Statistics in our Infographic . When your employees are worn down by this inefficient strategy, it could also make the work environment combative. After having to consistently comply with customers that are wrong or abusive, it’s easy to become defensive.

Infographics 96

Infographics Customer Service Strategies Policies Resources 96

ShepHyken

NOVEMBER 20, 2020

These are critical goals, e.g. “ Achieve XX percent customer satisfaction rate. ”. If some strategies need an explanation, illustrate them in a process infographic like the one. Also, make it available at all times through your company’s document sharing service.

Ecommerce 150

Ecommerce Training Customer Service Net Promoter Score 150

TeamSupport

JULY 10, 2018

A business simply can't afford to drive customers away, especially when bad customer experiences can spread across the globe in a matter of minutes. To help ensure that interactions with all types of customers can be positive and enriching, Fundera has created this infographic that describes 11 different types of difficult customers.

Infographics 40

Infographics Course Tips Customers 40

ShepHyken

MARCH 13, 2017

Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. My Comment: If customer loyalty is important to you and your business (and I know it is), then take a few minutes to not just read, but study this article.

Social Media 92

Social Media Customer Service Infographics Retail 92

ShepHyken

JULY 9, 2018

The Role of AI in Customer Experience [Infographic] by CallMiner. And AI is changing the customer experience! My Comment: We close this week’s Top Five roundup with an infographic on AI that includes some interesting – and incredible – stats and facts.

Poor Customer Service 85

Poor Customer Service Customer Service Infographics Travel 85

ShepHyken

AUGUST 31, 2020

However, brands that have cultivated customer loyalty can mitigate the harm — loyal shoppers are 6X more likely to forgive a mishap than the average customer. My Comment: Here’s an infographic that shows some stats and facts on how loyal customers are more forgiving of mistakes and problems than your average customer.

Customer Service 111

Customer Service Social Media Customer Service Training Infographics 111

ShepHyken

MAY 24, 2019

Customer Effort Score (CES). Customer Satisfaction Score (NPS). Not only do they give templates for questions you could use that correspond with these scales, but there is a quick infographic to reference that explains the benefits of each question type. Now, a clever idea: ONE QUESTION EACH.

Survey 111

Survey Customer Service Effort Score Infographics 111

ShepHyken

FEBRUARY 12, 2018

In addition, it includes a great infographic with the history of customer service, from walk-in service (before phones) to where we are today in the digital world. Five Ways to Deliver Excellent Customer Service by Steven MacDonald.

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

ShepHyken

FEBRUARY 5, 2018

My Comment: SuperOffice came out with their Customer Service Benchmark Study with many interesting findings, one of which is that 62% of companies ignore customer service emails. Here is a short infographic for some of the findings. If you’re intrigued, click on the link to get a fu ll report. Well worth it.

Customer Service 15

Customer Service B2C Retail Infographics 15

ProProfs Chat

MAY 1, 2020

A good customer service skills training program concludes with employees taking thoughtful takeaways from insights into various examples and market trends discussed in it. It empowers them to view customer service in a new light and to redesign their customer service strategies. .

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

transcosmos Information Systems

OCTOBER 22, 2015

Salesforce blogs are mainly focused on small businesses, customer relations, IT, Marketing, and offering tips and tricks for almost all kinds of businesses. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more. People Metrics. Mike Wittensein.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

Salesforce blogs are mainly focused on small businesses, customer relations, IT, Marketing, and offering tips and tricks for almost all kinds of businesses. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more. People Metrics. Mike Wittensein.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

ProProfs Chat

SEPTEMBER 13, 2019

No matter how many customer support teams and employees you have, these customer support strategies can apply to you. . Let’s see what are the elements of an outstanding SaaS customer service strategy and customer support in a SaaS model are: ?? Begin with onboarding. improve team efficiency.

Omni-Channel 55

Omni-Channel Customer Service Net Promoter Score Knowledge Base 55

Ecrion

SEPTEMBER 23, 2020

The most successful customer service strategies are those that work to anticipate the needs of a customer, instead of simply responding to them. You must anticipate when a customer is the most likely to need assistance, suggestions/recommendations, advice, or anything else. We’d love to help!

Infographics 105

Infographics Self Service Customer Service Social Media 105