TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Calabrio

MARCH 25, 2025

Its no wonder, then, chatbots are becoming an increasingly popular feature of the customer service landscape. AI-driven assistance means customers can enjoy 24/7 support, faster response times, and immediate access to self-service. However, this doesnt mean chatbots are foolproof.

Chatbots 130

Chatbots Contact Center Self Service Virtual Agent 130

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service. Self-service platforms.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Lumoa

NOVEMBER 30, 2022

Another great idea to explore is offering a digital sales agent that is voice-enabled. Ideally, this would allow for customer voice recognition, meaning that users may speak their request rather than type it. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction.

Retail 195

Retail Customer Experience Chatbots Ecommerce 195

Interactions

MAY 28, 2020

So how can businesses redefine their customer experience or customer service strategy to fit this world? If customer experience surpassed brand and product in terms of importance to buyers in the past decade, empathy and care is certainly going to be the theme of the next few years. Where can you automate?

Customer Journeys 83

Customer Journeys Self Service Strategy Multi-Channel 83

Interactions

JUNE 3, 2021

Automation can support many functions of customer experience– both directly and indirectly assisting customers. An example of automation directly supporting customers is with virtual agents. These applications are customer-facing and offer self-service options for customers to complete tasks on their own.

Self Service 62

Self Service Virtual Agent Customer Service Strategies Interaction 62

NobelBiz

OCTOBER 15, 2024

Enhanced Self-Service Options The future of customer engagement is all about empowering the customers to solve their problems on their own. By 2025, self-service will include AI-driven IVR, which will answer more complex queries through speech recognition and NLP. ’ Read Case Study 5.

Customer Engagement 52

Customer Engagement Engagement Strategy Self Service 52