Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention. Special Reports. White Papers. Newsletters.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

CSM Magazine

DECEMBER 2, 2024

To improve customer service, it’s essential to invest in continuous training for nurses. Regular workshops and seminars should be organized to help nurses stay updated on best practices for patient interaction. This can include communication, empathy, and patient-centered care.

Healthcare 52

Healthcare Customer Service Strategy How To 52

ShepHyken

JANUARY 29, 2021

Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines.

Contact Center 98

Contact Center Call Center Knowledge Base System 98

Michel Falcon Experience

OCTOBER 21, 2019

To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

Customer Guru

AUGUST 21, 2018

He is a leading contributor to Tourism, Hospitality and Service Industries alike. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John is consistently helping his clients create a magical customer experience like Disney. Joseph Michelli Follow @josephmichelli.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Myra Golden is the founder of Myra Golden Seminars, LLC. Kate Leggett. Myra Golden.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Myra Golden is the founder of Myra Golden Seminars, LLC. Kate Leggett. Myra Golden.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130