Comm100
AUGUST 29, 2021
Customers expect flexibility across channels and a consistent experience no matter how they reach out. In turn, businesses have adopted omnichannel customer service strategies for engagement. Employers are always looking for unicorn employees, but can you train someone to be a jack of all trades? Empathetic.
InMoment XI
OCTOBER 25, 2024
Start by establishing communication protocols and training your staff on them. Train Employees Training employees to provide excellent customer service makes a huge difference. Regular training sessions keep staff updated on any new protocols, menu changes, or customer service strategies.
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BlueOcean
OCTOBER 30, 2024
As your business grows and scales to meet the increasing weight of customer demands, decisions must be made – especially when it comes to your customer support operation. You may also be outsourcing some portion of your customer support today, but you need more help, or you need a niche partner to support a new product or initiative.
ShepHyken
NOVEMBER 20, 2020
Here, you’ll learn five insightful tips to transform your eCommerce customer service by investing in your team. Decide What “Amazing Customer Service” Means. Before you train your employees on how to provide amazing customer service, you need to clearly define what it means. It includes: Standards.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ShepHyken
JULY 2, 2024
First, take care of the customer and then train them for next time. Or, train the customer while you help them. Empowering customers to confidently use your self-service options can increase customer satisfaction ratings while streamlining operations. I love this approach.
ShepHyken
JANUARY 30, 2024
It’s how a customer is treated at every step of doing business with you. We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget.
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