ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser. Here’s Why.

Customer Service 124

Customer Service Airlines Tips Customer Service Strategies 124

ShepHyken

FEBRUARY 7, 2018

One of those companies is Naya Traveler. They are a boutique tour operator, specializing in trips to Ethiopia, and they offer a $500 discount to any new customer that signs up for a tour. But, if you’re an existing customer, the discount is $1,000. That’s twice the discount for a new customer.

Advertising 118

Advertising Travel Loyalty Customers 118

ShepHyken

AUGUST 1, 2023

One of the regular assignments for their employees is to share examples of how they created a Moment of Magic® for a customer or colleague. Here is a great example of the power of this exercise and impress your customers. The client is a travel company and had a VIP client that had worked with them for more than 20 years.

Hotels 117

Hotels Travel Exercises Customer Service Training 117

CSM Magazine

FEBRUARY 20, 2025

Confirm Logistics Early Once youve narrowed down your choices, discuss details such as availability, speaking fees, travel logistics, and potential topic customization. Blake Morgan A customer experience futurist, Blake Morgan provides deep insights into leveraging technology to innovate customer service strategies.

Leadership 52

Leadership Customer Service Chief Customer Officer How To 52

ShepHyken

SEPTEMBER 23, 2020

Much of my life is spent traveling. Lately, I’ve been home more than usual, along with most other people in the era of COVID-19. When I am home, I play hockey three or four times a week. This is hardcore cardio training with some friendly competition worked in, which makes for an exhilarating workout.

Effort Score 136

Effort Score Exercises Travel Customer Service Training 136

Vonage

AUGUST 11, 2015

If you lose a customer due to bad service, you could potentially lose a year’s worth of revenue, all because you failed to pick up the phone. Plus, bad news travels fast. Disappoint one customer and their friends and family are not going to shop with you either.

Customer Service 120

Customer Service Contact Center Social Media Multi-Channel 120

ShepHyken

NOVEMBER 5, 2018

(The Michelli Experience) Recently, a new client of mine said, “Just like everyone else I want to differentiate my business through the customer experiences I provide, but quite frankly I’ve tried a lot of things and am not seeing any sustained improvement.”. That is what will turn a good customer experience into a great customer experience.

Customer Service 85

Customer Service Airlines Wireless Retail 85

ShepHyken

MARCH 6, 2019

Winter travel can be stressful with the concern of weather-related delays and cancellations. On a recent trip that had a connecting flight, I was notified the night before that my first flight was going to be delayed, which made me worry about missing my connection.

Airlines 118

Airlines Customer Service Training Travel Training 118

ShepHyken

JULY 9, 2018

The Accidental Customer Experience by Ian Golding. CustomerThink) I often write my blog posts and articles whilst traveling on either a train or an airplane. My Comment: Customer experiences should not happen by accident.

Poor Customer Service 85

Poor Customer Service Customer Service Infographics Travel 85

ProProfs Chat

MARCH 27, 2020

It is known to offer one of the best omnichannel customer service experiences to its customers. You’ll find the best: Mobile responsive website that keeps people entertained during travel. Let’s just say that you not only ruin the customer’s experience with the brand but also of your support operators and agents.

Omni-Channel 105

Omni-Channel Social Media Customers Knowledge Base 105

ShepHyken

JUNE 6, 2022

The first tip reminded me of a strategy where customers send in videos about how they use products. What Makes Good Customer Service? Travelers Today) Customer service should be an integral part of any brand’s strategy. That’s why this article in Travelers Today caught my eye.

Customer Service 70

Customer Service Loyalty Programs Hotels Loyalty 70

CSM Magazine

FEBRUARY 9, 2023

Before you jump into the world of renting out your property to travelers, it is important to consider all of the elements that go into a successful Airbnb business plan. Establishing relationships with influencers or travel bloggers who promote tourism in your area can bring in more bookings.

Customer Focused 52

Customer Focused Tourism Travel Guidelines 52

CSM Magazine

FEBRUARY 2, 2024

The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. John Tschohl of the Service Quality Institute, explains. Strategy is a powerful tool you can use to gain market share and market dominance.

Tools 59

Tools Strategy Exceptional Customer Service Advertising 59

CSM Magazine

JUNE 7, 2023

In other words, with an omnichannel system running, a customer may start a conversation with a company through social media, then switch to a live chat session, and finally get assistance over the phone, all without having to start the process from scratch. Why is omnichannel customer service on the rise?

Omni-Channel 98

Omni-Channel Customer Service Social Media Banking 98

ShepHyken

FEBRUARY 5, 2021

After you anticipate what your customer is looking for in terms of an apology, you should look to schedule an in-person meeting where you can explain your feelings towards the situation in person. Traveling to a location that is convenient for the customer is a great strategy, especially in a B2B relationship.

Tips 106

Tips Customer Experience B2B Travel 106

ShepHyken

JULY 11, 2018

You probably know I travel around the world delivering keynote speeches on customer service and experience. If I’ve stayed in a hotel and made a special request, the hotel may note that in my record, and the next time I stay at that hotel, they might remember the request so I don’t have to ask. I also have hobbies.

Customer Experience 4

Customer Experience Hotels How To Travel 4

ShepHyken

AUGUST 15, 2018

Huntington Bank has extended hours for their customers, so they can bank after normal business hours and on weekends. CLEAR provides a solution to the frequent traveler that hates waiting in security lines in the airport. They know it separates them from their competition.

Net Promoter Score 90

Net Promoter Score NPS Banking Survey 90

ShepHyken

NOVEMBER 10, 2017

Promising travel search marketplace, ixigo, uses the power of live chat to solve traveler queries around the clock. Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation.

Customer Journeys 74

Customer Journeys Fashion e-support Travel 74

ShepHyken

MARCH 6, 2020

Am I the only traveler who just wants a straightforward answer? I said, “I would rather hear a ‘Yes’ or a ‘No,’ not ‘I’ll try.’ I am very happy to get a taxi, however, if you have a shuttle I won’t bill my client for the taxi.” His reply was, “Our shuttle only runs until 10 pm.”. Lesson learned: “I will try” means “Please take a taxi.”.

Customer Service 98

Customer Service Hotels Conference Tips 98

ShepHyken

JUNE 20, 2023

A Puerto Rican family traveling from the United States to Puerto Rico was denied boarding a plane because their infant child did not have a U.S. The family eventually walked over to the JetBlue ticket counter, where they were told what they already knew: passports are not required to travel between the U.S. mainland and U.S.

Customer Service 70

Customer Service Customer Service Training Travel Entertainment 70

ShepHyken

JULY 31, 2020

Using an advanced AI chat platform, Amtrak created ‘ Ask Julie ,’ a chatbot to provide customer service by helping visitors find answers without having to call the support team. As Julie’s usage grew by 50%, Amtrak saved $1 million in customer service costs and realized an 800% ROI.

Customer Experience 87

Customer Experience Customer Service Net Promoter Score Self Service 87

Bold360

JANUARY 5, 2017

While sales may have reached peak performance, cx often takes a hit, most drastically for e-commerce and travel businesses. The facts and statistics and research all clearly point to the need for a self-service solution, and the truth is that your customers expect and demand self-service.

Self Service 65

Self Service e-support Travel Customer Service Strategies 65

ShepHyken

MAY 11, 2018

One of the best examples of convenience is UBER that changed the way a common man travels. Customer Loyalty: Customer loyalty will be the key to survival in the new customer-centric world. Apart from convenience, the one factor that will define and underline customer loyalty is personalization.

Trends 105

Trends Customer Service Video B2B 105

Kustomer

JUNE 15, 2020

Queries regarding size availability, time and rescheduling for travel booking, as well as specific order numbers can be easily answered by chatbots. Queries regarding information that can be found on your company website are also great for chatbots to tackle, saving customer service agents time and energy that would otherwise seem wasted.

Customer Service 52

Customer Service Chatbots Travel Consumers 52

CSM Magazine

OCTOBER 5, 2022

One of the major weaknesses of most organizations is top management’s lack of a customer service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance.

Culture 52

Culture Customer Service How To Guidelines 52

ShepHyken

JUNE 1, 2018

He enjoys writing about emerging customer support products, trends in customer support industry and the financial impacts of using such tools. In his spare time, Jason likes traveling extensively to learn about new cultures and traditions.

Software 108

Software Comparison Customer Satisfaction System 108

ShepHyken

NOVEMBER 2, 2018

He’s a design enthusiast and loves matcha, and is uber passionate about blockchain technology and travel. Read Shep’s latest Forbes Article: Five Ways Comcast Creates A World-Class Customer Experience. Catalin Corzini is the founder of Ecommerce Platforms and Web App Meister.

Chatbots 94

Chatbots Customer Journeys Customer Experience How To 94

ShepHyken

JULY 21, 2017

He enjoys writing about emerging customer support products, trends in customer support industry and the financial impacts of using such tools. In his spare time, Jason likes traveling extensively to learn about new cultures and traditions.

How To 94

How To Software Knowledge Base Tools 94

CSM Magazine

APRIL 28, 2022

Because the Instagram bio is the first thing visitors see when they visit your profile, Instagrammers are not required to invest much time or effort in learning about your customer service strategy. Use the tips above to enhance your customer service strategies. About the Author.

Customer Service 52

Customer Service Management Self Service How To 52

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

JANUARY 26, 2018

Employees who take a moment to observe something about each customer listen better to them. Connecting on a personal level – Front-line employees can be trained to start each interaction by asking a question like, “Where did you travel from to see us?” or simply, “How are you doing today?”

Training 83

Training Leadership Consulting Hotels 83

ShepHyken

APRIL 24, 2020

If you have a reservation that is more than 72 hours away, please consider contacting us later so we can help those who are traveling or hosting soon. Customers : Start your search for answers online. Most companies today offer a variety of self-service options. Also consider?adjusting

Self Service 60

Self Service Customer Service Airlines Travel 60

Service Untitled

JUNE 18, 2012

Where most people will agree that many of the procedures are necessary to insure the safety of Americans and all travelers, others cite the hypocrisies of some regulations that no longer apply. Let’s just hope the retraining of the TSA agents help them to add customer service strategies to their job descriptions.

Poor Customer Service 46

Poor Customer Service Transportation Customer Service Airlines 46

ShepHyken

MAY 10, 2023

This client has a team that travels to auto dealerships to help dealers with demanding customers they can’t seem to please. Members of this team believe in the power of saying “Yes” instead of “No.” They have the authority to refund the entire price of the car, even if it’s 10 years old.

How To 66

How To Policies Customer Service Training Training 66

ShepHyken

JULY 29, 2022

He enjoys writing about emerging customer support products, trends in the customer support industry, and the financial impacts of using such tools. Jason likes traveling extensively to learn about new cultures and traditions in his spare time. Technical Writer currently associated with ProProfs Chat.

First Call Resolution 83

First Call Resolution Call Center Net Promoter Score Policies 83

CSM Magazine

OCTOBER 12, 2015

Service Mark is a national standard lasting for a period of three years that recognises an organisation’s commitment to, and achievements in, customer service. customers.

Customer Service 40

Customer Service Travel Customer Service Training Customer Service Strategies 40

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130