Comm100

NOVEMBER 30, 2017

So if you haven’t yet thought about giving your agents more than just straightforward systems training, here are five things to consider when giving effective chat support training to your team. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Let us know your comments.

Training 131

Training Customer Service eBook Tips 131

Comm100

OCTOBER 23, 2017

(Note that although these tips were written with customer service agents in mind, you can tweak them to bring Halloween fun to any department or office! Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. A Tangled Spider Web. When: Before Halloween.

Customer Service 37

Customer Service Customer Service Training Training Groups 37

LiveChat

SEPTEMBER 1, 2016

The lack of proper customer service training plan can lead to a bunch of support problems. If you don’t train agents properly, you can’t expect good customer service results. Agents that are not trained will often feel that their skills are not that valuable, leading to higher turnover rates.

Customer Service Training 47

Customer Service Training Training Customer Service Tips 47

ShepHyken

DECEMBER 7, 2020

My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Numerous experts were consulted. When you click on their images, their insights appear.

Customer Service 117

Customer Service Self Service eBook Loyalty Programs 117

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 333

Customer Experience Strategy How To Effort Score 333

Comm100

NOVEMBER 21, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

How To 0

How To Customer Service Training eBook Training 0

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Comm100

DECEMBER 12, 2017

Quality management means proactively improving the customer experience by researching the ‘why’ and ‘how’ of the customer journey. Here is a framework you can use to manage the quality of your customer experience. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Training 148

Training Customer Experience Customer Journeys How To 148

ShepHyken

JANUARY 14, 2019

My Comment: Are you ready to deliver a better customer experience? This is an ebook that features ten CX experts’ thoughts and strategies on how to go about it. You’ll have to share your email address to get the download of the ebook, but it’s well worth it. Of course you are. Follow on Twitter: @Hyken.

Customer Journeys 99

Customer Journeys Customer Service eBook Sports 99

ShepHyken

SEPTEMBER 27, 2021

This free eBook, which does not require you to share your name or email address, is an outstanding look at how major brands are creating an excellent customer experience. Download and read this eBook. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Journeys 20

Customer Journeys Customer Service Social Media eBook 20

ShepHyken

APRIL 5, 2021

12 Customer Experience Stats Show Why Resolving Channel Silos Is Crucial Today by Medallia. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 128

Customer Service Self Service Contact Center Tips 128

ShepHyken

OCTOBER 4, 2017

This week is National Customer Service Week. To help celebrate, I’m offering a free Amazon eBook of Be Amazing or Go Home ( Available from Amazon ). Happy Customer Service Week! Delivering good customer service is a habit. You practice it day after day on real customers. Not a big deal.

Customer Service 122

Customer Service eBook Customer Service Training Customers 122

Comm100

JUNE 26, 2018

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. Each activity focuses on a particular area of learning and comes with suggested debriefs.

How To 152

How To Training Culture Customer Service Training 152

Comm100

OCTOBER 25, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. Or are you a manager working to counter this view?

Customers 422

Customers Customer Service Ecommerce eBook 422

ShepHyken

SEPTEMBER 14, 2020

NobelBiz) Our eBook will take an in-depth look at how trending consumer preferences are actively influencing the contact center space. It’s a short ebook on turning the call center into an experience center. Take a quick read through this short ebook and start thinking in terms of experience versus customer support.

Customer Service 86

Customer Service Net Promoter Score eBook B2B 86

ShepHyken

SEPTEMBER 30, 2019

The Customer Experience Guide for Today’s Contact Center by CH Consulting Group. (CH CH Consulting Group) CH Consulting Group is proud to present you with our first-ever eBook: The Customer Experience Guide for Today’s Contact Center. It’s “gated” so you’ll have to give them your email address to get access to the publication.

Customer Service 18

Customer Service eBook Contact Center NPS 18

ShepHyken

OCTOBER 21, 2019

CustomerGauge) In our latest eBook, we asked some of the top CX experts and influencers to discuss how B2B companies they’ve worked with have revolutionized their customer experience. My Comment: Let’s kick off this week’s Top Five roundup with an eBook that was just released. Why Focus On Customer Experience?

Customer Service 79

Customer Service eBook B2B CRM 79

Comm100

JUNE 19, 2018

It’s always fantastic to hear about organizations putting training and development at the heart of their operations, as many organizations are still only just beginning to understand the importance of the employee experience in delivering great customer experiences. Let us know in the comments below.

Contact Center 122

Contact Center Entertainment eBook Culture 122

ShepHyken

DECEMBER 23, 2019

At the bottom is an excellent ebook that you can download (free of charge) about one-to-one personalization. Get your customer service ready for the next year with the Customer Service Trends 2020 eBook. My Comment: Another long one to read – an ebook – but worth taking the time to download.

Customer Service 76

Customer Service eBook Trends Tips 76

Comm100

OCTOBER 11, 2017

Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Free. Download Now.

Social Media 171

Social Media Customer Service Strategies Customer Service Strategy 171

Comm100

OCTOBER 30, 2017

We’d love to hear what your go-to gift is for your customers this year! Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Fashion 287

Fashion eBook Social Media Customers 287

ShepHyken

APRIL 10, 2017

Companies are embracing customer data as a purposeful way to deliver a personalized experience, which can lead to repeat business. In addition, customer data gives you more insight into trends, what’s working, what’s not and more. You most likely have heard the Nordstrom story of the customer returning a set of tires.

Omni-Channel 80

Omni-Channel Customer Service Self Service eBook 80

Comm100

NOVEMBER 3, 2017

Service First. Without proper customer service training, you might as well not even put your social media personnel online. Try out some customer service training ideas and activities to make sure your team knows how to keep your customers happy. Know When to Make a Switch.

Social Media 166

Social Media Course Training Marketing 166

Comm100

OCTOBER 30, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. What’s your experience with these issues? Are there any major ones we’ve missed?

Contact Center 164

Contact Center Tips Management Call Center 164

ShepHyken

OCTOBER 9, 2017

And, no matter how good the product is, if the customer is treated poorly, he/she will move on. My Comment: I’m a big fan of Stella Service and what they do. I refer to them as the consumer reports of the customer service industry. They just released an eBook about motivating your frontline team.

Customer Service 41

Customer Service eBook CRM Customer Service Training 41

ShepHyken

JANUARY 21, 2019

(Copperberg) We’ve put together a brand new eBook with Shep Hyken looking at Excellence in Service! (My My Comment) Last year I flew to Amsterdam to speak on customer service at an industry conference. Just a few days ago I received a short summary of the speech in the form of an ebook. Follow on Twitter: @Hyken.

Customer Service 75

Customer Service eBook Case Study Social Media 75

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Give customers one-on-one attention. Proactively reach out to loyal customers. Try creating materials like: Seminars/Webinars.

Customer Retention 163

Customer Retention Loyalty Strategy Loyalty Programs 163

ShepHyken

NOVEMBER 13, 2023

The death of the customer survey… and what comes next by Tethr (Tethr) Between survey fatigue, low response rates, and sampling bias, businesses are struggling to understand and improve the customer experience. Download this ebook to discover why surveys are dying, and how AI can help to replace them now.

eBook 62

eBook Customer Service Tips Survey 62

ShepHyken

JULY 18, 2018

Or it can be something digital like an eBook, special report, or a video. As long as it has some value to the customer – and that there are “no strings attached.”. So, what can you give away that your customers will appreciate? You don’t have to be a big company like a Spotify or Pandora to offer up something free.

Advertising 86

Advertising eBook Tips Customer Service Training 86

Vonage

OCTOBER 22, 2015

What constitutes ‘great’ customer service is constantly evolving, and businesses need to keep up with the latest technologies in order to compete. Ten Critical Technologies to Transform Customer Engagement. How to build a culture of customer service excellence. The two sides of customer service training.

Technology 120

Technology Customer Service Gamification Wireless 120

ShepHyken

MARCH 13, 2017

Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact or www.hyken.com.

Social Media 92

Social Media Customer Service Infographics Retail 92

ShepHyken

MARCH 1, 2021

Centrical) This eBook explains how you can make work from home – work. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Journeys 86

Customer Journeys Customer Service e-support Self Service 86

ShepHyken

DECEMBER 5, 2022

My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX). I’ve already mentioned in this Top Five roundup how the employee experience is crucial to the customer experience. The ebook is “gated,” so you will have to fill out the form to download the book.

Customer Service 74

Customer Service Hospitality e-support eBook 74

ShepHyken

MAY 15, 2017

It’s actually an eBook, and it is loaded with great information that you will use. Be sure to share this with others in your organization that could benefit from ideas to build long-term successful relationships with their customers and clients. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service Airlines eBook Loyalty 69

ShepHyken

JUNE 29, 2020

CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Net Promoter Score 13

Net Promoter Score Customer Service Retail eBook 13

Up Your Service

FEBRUARY 8, 2020

Other Articles you may enjoy: “Different People Value Different Things” by Ron Kaufman Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download).

Customer Service 69

Customer Service eBook Leadership Meeting 69

ShepHyken

NOVEMBER 21, 2016

My Comment: CustomerGuage has released an “eBook” about the power of NPS (Net Promoter Score). It’s short – about 21 pages with a lot of pictures – but is packed with information you’ll need to know to get the most out of NPS and how to properly survey your customers. It’s worth it. For information contact or www.hyken.com.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48