Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Vonage

OCTOBER 22, 2015

As a result, by having a highly responsive service system, businesses can dramatically reduce the number of social media ‘disasters’ they experience. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. The two sides of customer service training.

Technology 120

Technology Customer Service Gamification Wireless 120

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

ShepHyken

DECEMBER 5, 2022

In this guide nine operations leaders share their stories of transformation, and the positive impact gamification has had on their business. My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX). The ebook is “gated,” so you will have to fill out the form to download the book.

Customer Service 75

Customer Service Hospitality e-support eBook 75