Integrity Solutions

SEPTEMBER 2, 2021

Here’s something that’s not always so intuitive: Customer loyalty starts with employee loyalty. In fact, there are a myriad of statistics showing direct links between the employee experience and the customer experience, none more powerful than the fact that companies with highly-engaged employees outperform competitors by 147%.

Loyalty 74

Loyalty Competitive Advantage Customer Centricity Culture 74

ShepHyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. it’s more important than ever to tell customers exactly what’s going on.

Loyalty Programs 66

Loyalty Programs Customer Service Hotels Entertainment 66

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Her areas of expertise include market research, program management, marketing, instructional design, and training. Stacy Sherman.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Her areas of expertise include market research, program management, marketing, instructional design, and training. Stacy Sherman.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bill Quiseng

JANUARY 10, 2022

Listening to the sweet cha-ching sound of profits, these bad bosses do not hear their grumbling employees and complaining customers many hierarchical rungs below. For many years, there has been a stranglehold of the “Profits over People” mentality on business.

Leadership 167

Leadership Culture Loyalty Engagement 167

Up Your Service

JANUARY 22, 2018

This raises a different and more important question for senior leaders: Do you seek to achieve service improvement in specific departments of the organization?

Training 61

Training Culture Leadership Meeting 61

Qualtrics

DECEMBER 14, 2021

Many companies lack the proper infrastructure, technology, and bandwidth to carry out the type of coaching and customer service training they were doing in person for remote employees. In particular, coaching processes built around in-person job shadowing experiences are incredibly difficult to replicate while remote.

Management 26

Management How To Effort Score Ecommerce 26