Michel Falcon Experience

JANUARY 16, 2020

If not, he’s one of the most recognizable hospitality entrepreneurs, owns Shake Shack, bestselling author and more! Above: Danny Meyers, the Chief Executive Officer of the Union Square Hospitality Group. Do you have plans to host a customer journey mapping workshop this year? Customer Journey Mapping. 2020 and Beyond.

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

ShepHyken

NOVEMBER 26, 2018

Busting 3 Massive Myths About Employee Engagement by Christine Comaford. Forbes) There’s a lot of buzz about employee engagement these days. But the sad truth is that engagement stats worldwide are still dreadfully low. Here are a few ideas on how to retain those happy customers. Follow on Twitter: @Hyken.

Customer Service 88

Customer Service Airlines Employee Engagement Rewards Programs 88

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? Does this remind you of one of your customers? Now, how does the socializer define a successfully customer experience?

Training 151

Training Customer Service How To Employee Engagement 151

Michel Falcon Experience

JANUARY 3, 2020

The answer I expect is, “Everyone who interacts with our brand is a customer.”. Being in hospitality, it’s easy for our team to consider the guest who orders the $300.00 Often, companies only provide customer service training for their frontline employees like customer care professionals and sales team members.

Customer Service 99

Customer Service Strategy Culture Call Center 99

Storyminers

JULY 6, 2020

She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Blake Morgan

JANUARY 20, 2022

Kate is known as the “People Skills Coach” and focuses on leadership, teamwork and employee engagement. Her blog is a valuable resource for creating a customer-focused culture and preparing for future change. . He shares tips for creating amazing experiences and providing top-tier customer service. . Kate Nasser .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96