ShepHyken

NOVEMBER 30, 2016

Beyond satisfactory – and beyond good – is an exceptional customer service. And, according to Nate Spears, the Chief Operations Officer and Co-Founder of ClearSource, exceptional customer service is anything you do beyond that is better than just good. In other words, it meets basic expectations.

Exceptional Customer Service 48

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 48

Vonage

APRIL 25, 2017

Key learning point for customer service skills. His passion for preparation and delivery of exceptional customer service skills are two ways Harvey works to achieve this goal. How much time and effort would you invest to prepare, serve and delight your customers, partners and staff? Your Service.

Customer Service 145

Customer Service Exceptional Customer Service Culture Contact Center 145

Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.

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e-support Customer Experience Social Media Chatbots 195

Bill Quiseng

OCTOBER 26, 2020

Take time now to remind them of the principles of delivering exceptional customer service. Emphasize that since your customers cannot see their smiles, they need to use other body language, except handshakes and hugs, their words, and tone of voice to convey a warm welcome.

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Guidelines Hospitality Exceptional Customer Service Leadership 183

CSM Magazine

OCTOBER 25, 2023

An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

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Customer Service Training Training Tips Customer Service 40

ShepHyken

FEBRUARY 14, 2018

The point is that great customer service makes price less relevant. Three out of four people are willing to pay more for “exceptional” customer service. And what defines “exceptional” customer service? Maybe customers wouldn’t pay double the normal price, but what if they would?

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Exceptional Customer Service Study Customer Service Training Customer Service 96

ShepHyken

AUGUST 31, 2020

The focus on retention starts early in the relationship with the customer. I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering Exceptional Customer Service While Working from Home by Molly Ambrogi Yanson.

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Customer Service Social Media Customer Service Training Infographics 115

Bill Quiseng

MAY 18, 2022

But he doesn’t expect you to train your people. Training is top down, one-way, “I know everything, you know nothing” instruction. Training is the how and what of customer service. Training is to develop THE BUSINESS. Training is for a job. And the job of employees is to serve to satisfy the customer.

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Exceptional Customer Service Customer Service Training Training Customer Service 88

ShepHyken

MARCH 28, 2018

His philosophy was simple and profound: if the employees did a great job serving great steaks with exceptional customer service, customers tell others and come back. In short, your best marketing, communication, sales, and loyalty strategies, when working well, can all be thought of as one big customer experience!

Customer Experience 66

Customer Experience Loyalty Exceptional Customer Service Advertising 66

Bill Quiseng

APRIL 18, 2021

But I am not against monitoring social media or using it as a responsive customer service channel. Those businesses offering exceptional customer service don’t build their brand through advertising. Their customers build it for them via their raves on social media.

Social Media 167

Social Media Customer Service Self Service Customers 167

ShepHyken

SEPTEMBER 12, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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Customer Service Training Customer Service Training Customer Experience 156

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister. Writing Customer Service Emails by Leslie O’Flahavan. My Favorite Free Customer Experience Courses: Free Customer Service Training by LiveChat.

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Course Training Customer Journeys Customer Experience 35

ShepHyken

JANUARY 7, 2019

” Beyond Chatbots: How Artificial Intelligence Can Humanize the Customer Experience by Dan Gingiss. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

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Customer Service Contact Center Tips Chatbots 108

ShepHyken

FEBRUARY 24, 2020

There’s even an interesting prediction about how this year’s elections are changing the way customers think about how they like doing business with a company. Customers Flock To Brands That Display Exceptional Customer Service by Athina Mallis. Follow on Twitter: @Hyken.

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Customer Service Exceptional Customer Service Retail Ecommerce 83

ShepHyken

OCTOBER 4, 2021

It starts with something pretty simple, yet powerful: Give Exceptional Customer Service. 8 Rules for the Perfect Customer Service [INFOGRAPHIC] by Alex Tereshchenko. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 105

Customer Service Infographics Tips Customer Retention 105

Comm100

APRIL 16, 2018

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. After all, the customer is always right, right? This idea is so ingrained in us that 89 of 100 leaders surveyed flat out stated that their primary goal was to exceed customer expectations.

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Effort Score Self Service Exceptional Customer Service Customer Satisfaction 107

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Top 10 Customer Service Blogs to Follow in 2017 by Daniela Puzzo.

Customer Service 69

Customer Service Customer Service Training Loyalty Hotels 69

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

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Report Consumers Customer Service e-support 82

ShepHyken

MAY 30, 2022

Customer retention happens for many different reasons from a great product, good prices, amazing service, and more. Here are five good reminders of how to get your customers to return. I’m partial to number four… Provide Exceptional Customer Service. Follow on Twitter: @Hyken.

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Customer Service Rewards Programs Poor Customer Service Self Service 14

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. Follow on Twitter: @Hyken.

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Customer Service Hospitality Rewards Programs Self Service 81

ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. Connect with Shep on LinkedIn.

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Customer Service Contact Center Average Handle Time Customer Service Strategies 73

ShepHyken

OCTOBER 17, 2022

Due to the huge increase in the number of digital interactions the typical customer has had over the past few years, customer expectations have grown while customer patience has decreased. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 14

Customer Service Self Service Exceptional Customer Service Chatbots 14

Myra Golden

JUNE 1, 2015

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. How to Lose a Customer Over 8 Dimes . Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden. Customer Service Training – Classroom.

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Training Video Customer Service Customer Service Training 40

ShepHyken

NOVEMBER 19, 2023

Brand Loyalty in the Digital Age: Strategies to Build Trust by Meghana Dalal (YourStory) Explore how businesses in the digital age can foster brand loyalty through authenticity, exceptional customer service, and social responsibility. My Comment: Loyalty doesn’t happen without trust. Connect with Shep on LinkedIn.

Customer Service 67

Customer Service Chatbots Trends Customer Satisfaction 67

Integrity Solutions

OCTOBER 27, 2021

After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.

Customer Service 69

Customer Service Self Service Banking Culture 69

CSM Magazine

JULY 1, 2024

Training Your Staff Your team should embody your commitment to exceptional service: Customer Service Training : Regularly train your staff on the latest customer service techniques and best practices. Implement these strategies and watch your customer satisfaction soar!

Automotive 52

Automotive Customer Service How To Loyalty Programs 52

Magellan Solutions

APRIL 11, 2024

In this article, discover the benefits, services offered, and tips for choosing the right partner to enhance your e-commerce experience. Shopify telephone support refers to the customer service trained professionals provide to assist Shopify merchants and their customers over the phone.

e-support 95

e-support Net Promoter Score Training Tips 95

Call Experts

FEBRUARY 17, 2022

It’s not something that happens organically; it’s a carefully developed process that starts with creating an exceptional experience for customers and ends with customer loyalty. To be an exceptional customer service professional, you need to master many skills.

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Contact Center Customer Service Self Service How To 98

ShepHyken

JANUARY 26, 2018

Pay attention to what customers are saying. Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. I have had negative experiences when dealing with frontline staff, and I am sure you have too.

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Training Leadership Consulting Hotels 83

CSM Magazine

OCTOBER 19, 2023

The Future of Customer Service in Travel The Need for Exceptional Customer Service As we’ve explored, customer service is not just an add-on but a fundamental aspect of the travel industry. The financial implications of exceptional customer service are not to be underestimated.

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Travel Transportation Customer Experience Exceptional Customer Service 52

Retently

JULY 3, 2024

Case Studies: Examples of Successful Implementation Let’s explore some examples of how organizations have successfully implemented insights gained from open-ended questions: Starbucks : Starbucks frequently uses customer feedback to improve its offerings.

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Examples Feedback Survey Analysis 147

InteractionMetrics

AUGUST 14, 2024

Customer service consultants use their expertise to dive deep into your operations, analyze your current customer service, identify areas for improvement, and develop plans so you can achieve your service goals. Often, it becomes apparent once we perform a customer service evaluation or a satisfaction survey.

Consulting 52

Consulting Customer Service Company Call Recording 52

Happy or Not

NOVEMBER 13, 2024

Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. Read the full case study here 5.

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Examples Customer Service Case Study Hospitality 36

Who's Your Gladys?

MAY 22, 2015

After ten amazing days in Italy my passion for customer service is stronger than ever. After all, I was on buses, trains and planes, in restaurants and hotels, and at museums, shops and markets. I get jazzed by excellent service, and my curiosity kicks in when things fall flat.

Hotels 100

Hotels Training Customer Service Marketing 100

Service Untitled

SEPTEMBER 22, 2010

If a customer is upset when they call, our training focuses on bringing the customer level of “excitement” down, making sure we use the right words, that we apologize for any lapse of service or perceived lapse of service. You can leave a response , or trackback from your own site.

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Call Center Customer Care Training Exceptional Customer Service 41

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! But if you didn’t, fret not.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52