Bill Quiseng

OCTOBER 26, 2020

Hearing about hospitalizations, the struggling economy, and massive layoffs every day, your associates are still anxious and concerned about their jobs. Take time now to remind them of the principles of delivering exceptional customer service. CARE for your Associates first.

Guidelines 183

Guidelines Hospitality Exceptional Customer Service Leadership 183

Bill Quiseng

APRIL 18, 2021

But I am not against monitoring social media or using it as a responsive customer service channel. Those businesses offering exceptional customer service don’t build their brand through advertising. Their customers build it for them via their raves on social media.

Social Media 167

Social Media Customer Service Self Service Customers 167

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. by Max Starkov.

Customer Service 75

Customer Service Hospitality Rewards Programs Self Service 75

Happy or Not

NOVEMBER 13, 2024

Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. Read the full case study here 5. Read the full case study here 9.

Examples 36

Examples Customer Service Case Study Hospitality 36