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Customerservice coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.
Looking for ideas for how to create the best customerservicetraining program for your contact center? So there’s no time like the present to create the best customerservicetraining program for your contact center. 5: DON’T: Make your customerservicetraining program boring.
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