CloudCherry
AUGUST 27, 2019
Jeff Toister helps customer service teams unlock their hidden potential. He is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus.
Kayako
JUNE 30, 2016
Their overriding view of the emails and phone call responses they undertake is “that’ll do” rather than “this will be one of the best responses they will ever get” (correct this with some customer service training activities ). How will you know when you’ve got customer service skills right?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
FEBRUARY 27, 2019
They start with a playbook that lists the standards that drive the vision, which include something as simple as the proper way to greet customers as well as more detailed processes. As I read through the handbook, I could sense the bank’s vision and values coming through the pages. Ethics and behaviors are covered.
Kayako
JUNE 30, 2016
Their overriding view of the emails and phone call responses they undertake is “that’ll do” rather than “this will be one of the best responses they will ever get” (correct this with some customer service training activities ). How will you know when you’ve got customer service skills right?
Comm100
NOVEMBER 14, 2017
Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. Author of The Service Culture Handbook. Share with us in the comments below!
ShepHyken
APRIL 4, 2017
What are the steps that your company needs to take to be committed to becoming customer focused? Shep Hyken speaks with Jeff Toister about his new book, The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service.
Integrity Solutions
FEBRUARY 12, 2021
But what about the more subtle “rules” that aren’t covered in the employee handbook? For example, do they know not to speak to customers in a bored or impatient tone? This is especially relevant where staff performance is constantly measured and rated by customers. The strategy needs to be clear and specific.
Expert insights. Personalized for you.
170 
Let's personalize your content