ShepHyken

MARCH 8, 2021

This is more of an infographic than an article, but there are some very interesting stats and facts about what thousands of hoteliers are doing to survive in a crisis (a.k.a. Singapore Airlines Opens a Customer-Service School for Businesses by Katie Deighton. Follow on Twitter: @Hyken.

Customer Service 145

Customer Service Airlines Hospitality Infographics 145

Vonage

DECEMBER 16, 2015

Your Service” books and founder of UP! Your Service. To enjoy more customer service training and service culture articles, visit UpYourService.com. Related Posts Fast growing companies exploit power of cloud (INFOGRAPHIC). He is author of the bestselling “UP! Diving into the Analytics Wave.

Customer Service 120

Customer Service Infographics Culture Customer Service Training 120

ShepHyken

OCTOBER 4, 2021

Seriously, repeat customers spend 67% more than new customers. The article includes an infographic that summarizes the points. 17 Key Customer Service Skills [List & Resume Examples] by Kazimierz Rajnerowicz. Tidio) It is clear that you can’t have happy customers without offering amazing support.

Customer Service 101

Customer Service Infographics Tips Customer Retention 101

ShepHyken

NOVEMBER 4, 2019

I read this article from my fellow customer service expert and couldn’t resist sharing. He writes about looking through service and kindness through his black cat’s eyes. Just some good customer service insights. Infographic] ‘Channel’-ing Your Customers Expectations by Zareen Islam.

Infographics 84

Infographics Customer Service Social Media Tips 84

ShepHyken

AUGUST 31, 2020

However, brands that have cultivated customer loyalty can mitigate the harm — loyal shoppers are 6X more likely to forgive a mishap than the average customer. My Comment: Here’s an infographic that shows some stats and facts on how loyal customers are more forgiving of mistakes and problems than your average customer.

Customer Service 110

Customer Service Social Media Customer Service Training Infographics 110

ShepHyken

OCTOBER 1, 2018

This short article focuses on five mistakes organizations make with their customer experience initiative. Infographic: How Customer Service is Evolving in 2018 by Karishma Urs. My Comment: We close our Top Five post with an infographic from the very smart people at Digital Genius.

Customer Service 18

Customer Service Infographics Employee Experience Customer Service Strategies 18

ShepHyken

APRIL 9, 2018

How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. Even smaller companies can use chatbots to improve their customer experience. This short article and infographic have some interesting ideas on how to effectively use chatbots. All the feedback you get should be embraced as an opportunity to improve.

Net Promoter Score 93

Net Promoter Score Customer Service Loyalty Programs Infographics 93

ShepHyken

OCTOBER 22, 2018

They have distinct differences in their shopping habits and how they view customer care. Check out this article/infographic to learn more. How to Rebuild Trust Among Dissatisfied Customers by Jared Cornell. Joseph Michelli Blog) Customers’ experience cogently affects a brand’s reputation in the market.

Customer Service 22

Customer Service Chatbots Infographics Consulting 22

ShepHyken

AUGUST 3, 2020

People, Business and the Pandemic – Measuring the Long-Term Impact of COVID-19 [An Infographic] by Dhawal Kumar. Freshdesk) We conducted several polls across various channels and asked our audiences some crucial questions about the customer-business relationship in the new normal. Follow on Twitter: @Hyken.

Customer Service 94

Customer Service Infographics e-support Retail 94

ShepHyken

FEBRUARY 3, 2020

Do You Know What Your Customers Really Want? Infographic] by Jennifer Hanford. Business2Community) Let’s talk about a few things to consider for gaining more insight into your customers’ “wish lists.” My Comment: Here’s a bonus… A short article and infographic about what customers really want.

Customer Service 93

Customer Service Infographics Trends Entertainment 93

ShepHyken

AUGUST 5, 2019

My position is that for most businesses, not offering a self-service solution is a bad customer experience. Here are ten tips for balancing a self-service experience with human-to-human experience. Customer Experience: The Golden Ticket to The Billion Dollar Club [INFOGRAPHIC] by Clarence Bhatti.

Self Service 109

Self Service Customer Service CRM Infographics 109

ShepHyken

JULY 9, 2018

The Role of AI in Customer Experience [Infographic] by CallMiner. And AI is changing the customer experience! My Comment: We close this week’s Top Five roundup with an infographic on AI that includes some interesting – and incredible – stats and facts. Follow on Twitter: @Hyken.

Poor Customer Service 85

Poor Customer Service Customer Service Infographics Travel 85

ShepHyken

MARCH 13, 2017

Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. My Comment: If customer loyalty is important to you and your business (and I know it is), then take a few minutes to not just read, but study this article.

Social Media 92

Social Media Customer Service Infographics Retail 92

ShepHyken

APRIL 16, 2018

Brands That Use AI To Enhance Marketing (Infographic) 2018 by Karthik Reddy. My Comment: Here is a short article and infographic that describes how 16 brands – many of them recognizable – are using AI to fuel their marketing, but also to create a better customer experience. 16Best) We all know how marketing can enhance sales.

Customer Service 48

Customer Service Infographics Retail Tips 48

ShepHyken

FEBRUARY 10, 2020

The author gives us a little history and some current insights into what we need to do in the digital age of customer service. 10 Marketing Lessons from Apple [Infographic] by The Website Group. My Comment: Customer experience and marketing are very much connected. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Infographics Customer Retention B2B 84

ShepHyken

AUGUST 29, 2016

The Ultimate Net Promoter Score Infographic by CustomerGauge. CustomerGauge) Ever wonder how your New Promoter Score and overall customer experience compares to some of the biggest names in your industry? Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Net Promoter Score 0

Net Promoter Score Customer Service Infographics Contact Center 0

ShepHyken

JULY 2, 2018

11 Types of Difficult Customers and Ideas for How to Handle Them (INFOGRAPHIC) by David William. Small Business Trends) A critical part of running a successful business is managing customers. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 75

Customer Service Infographics B2C Tips 75

Provide Support

MAY 12, 2015

It’s the soft skills that make the difference between an average customer service professional and the one who can make customers feel fantastic about the help they got from your company. Top 20 Customer Service Soft Skills to Master. <img src="[link].

Infographics 40

Infographics Customer Service Social Media Customer Satisfaction 40

ShepHyken

DECEMBER 2, 2019

A great way to motivate the people you work with as well as get customers excited about doing business with you! Customer Service Déjà Vu [Infographic] by ServiceNow. Forbes) 10 mind-blowing stats on why today’s customer service looks a lot like yesterday’s. Follow on Twitter: @Hyken.

Customer Service 16

Customer Service Infographics Culture Retail 16

ShepHyken

JUNE 12, 2017

Customer Loyalty: 20 Compelling Reasons To Double Down On It [Infographic] by Ellen Gross. Fieldbloom) Too many businesses fall into the trap of spending all their time and money acquiring new customers, only to forget about the dozens, hundreds or even thousands of customers they already have. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Infographics Metrics Loyalty 79

ShepHyken

MARCH 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Infographic: What Marketers Need to Know About Changing Customer Service Expectations by Erik Wander. 23% of customers say their expectations of customer service are higher than they were a year ago.

Customer Service 82

Customer Service Infographics Case Study Loyalty 82

ShepHyken

FEBRUARY 12, 2018

In addition, it includes a great infographic with the history of customer service, from walk-in service (before phones) to where we are today in the digital world. Five Ways to Deliver Excellent Customer Service by Steven MacDonald. Follow on Twitter: @Hyken.

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

Russel Lolacher

DECEMBER 10, 2019

Do they have communications training? Social media training? Customer service training? You also need content to share and discuss with the public, whether starting a content marketing strategy (blogs, podcasts, videos, infographics) or using existing information from you and your stakeholders.

Social Media 102

Social Media Customer Service Strategies Strategy Customer Service 102

ShepHyken

SEPTEMBER 19, 2022

Here is an infographic. The author shares the six types of programs and then follows it with an infographic that shares a little more detail. Newsweekme) Customers who don’t feel appreciated can take a lot of money from your business. Go to The Customer Focus to learn more about our customer service training programs.

Loyalty Programs 66

Loyalty Programs Customer Service Infographics Chatbots 66

ShepHyken

FEBRUARY 5, 2018

My Comment: SuperOffice came out with their Customer Service Benchmark Study with many interesting findings, one of which is that 62% of companies ignore customer service emails. Here is a short infographic for some of the findings. If you’re intrigued, click on the link to get a fu ll report. Well worth it.

Customer Service 15

Customer Service B2C Retail Infographics 15

ShepHyken

JANUARY 15, 2018

In order to keep up with the latest trends, it is essential to improve customer experience. My Comment: This short article and infographic was sent to me earlier this week. Regardless, there’s some interesting stats and facts that confirm that customers like using this simple technology. .” Great info!

Customer Service 0

Customer Service Infographics Survey Tips 0

ShepHyken

DECEMBER 18, 2017

Here’s a great article – actually an infographic – with plenty of Live Chat ideas for us to think about. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com.

Customer Journeys 79

Customer Journeys Customer Service Infographics Customer Service Training 79

ShepHyken

AUGUST 8, 2016

(Antavo) Well, after helping our customers build their loyalty programs, we’ve found the next 7 important steps to create a flawless loyalty program and put them into an infographic! Plus, the infographic also explains how a loyalty program can help to increase your ecommerce store’s profit. by Dan Gingiss.

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48

ShepHyken

JANUARY 24, 2022

Learn how to ensure customer satisfaction despite supply chain disruptions. My Comment: I just came across this article and the accompanying infographic this week, and while it may have come out sooner, the timeliness of it couldn’t be more appropriate. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service Customer Centricity Policies Retail 69

ShepHyken

AUGUST 21, 2017

My Comment: This excellent article covers five important topics including loyalty, friction, anticipation, customization and engagement. 1 0 Things That Matter to Customers and How These Affect Your Business [Infographic] by Adel Zsurzsan. These concepts are important to every business. Follow on Twitter: @Hyken.

Customer Service 19

Customer Service Infographics Fashion Social Media 19

ShepHyken

AUGUST 22, 2022

My Comment: Here is an infographic that lists some compelling CX strategies supported by research findings. 50% of customers will stop visiting a website if it is not mobile-friendly.” Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 14

Customer Service Hospitality Airlines Hotels 14

ShepHyken

JULY 13, 2020

.” Here you will find stats and facts that will compel you to take a closer look at how easy and frictionless you make it for your customers to communicate with you. Importance of Customer Experience by Nuxiba. Nuxiba) This infographic shares advice to give your customer the best experience in your call or contact center.

Customer Service 57

Customer Service Customer Centricity Omni-Channel Contact Center 57

ShepHyken

JUNE 13, 2016

The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. The Service Manager) From leveraging self-service tool for personalisation to embracing an omni-channel customer servicing, here are eight trends in customer experience that are going to be relevant to most businesses in 2016.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48

ShepHyken

JUNE 6, 2016

This article shares three simple tips (and the first one is REALLY simple), to use your website as a first line of customer support. 99 Customer Experience Stats Experts Trust to Improve CX by Tricia Mool. My Comment: This isn’t so much an article as it is a compellation of stats and facts about customer service and experience.

Customer Service 48

Customer Service Infographics Innovation Customer Service Training 48

ShepHyken

FEBRUARY 4, 2019

(Get VoIP) Understanding what your customer needs and expects from their experience with you is the key to achieving your targets and ultimately, growing your business. My Comment: This is an article and infographic combined; 75 stats and facts to make you think about your customer service and experience.

Customer Service 89

Customer Service B2B Infographics B2C 89