ShepHyken

APRIL 9, 2018

How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. Even smaller companies can use chatbots to improve their customer experience. This short article and infographic have some interesting ideas on how to effectively use chatbots. All the feedback you get should be embraced as an opportunity to improve.

Net Promoter Score 96

Net Promoter Score Customer Service Loyalty Programs Chatbots 96

ShepHyken

FEBRUARY 3, 2020

6 Hot Customer Loyalty Trends Emerging in 2020 by Brad Davis. Digital Doughnut) As someone whose job it is to keep a watchful eye on what’s happening in customer loyalty, I’ve compiled this list of essential trends to keep in mind this year. Who doesn’t want customer loyalty?

Customer Service 96

Customer Service Infographics Trends Entertainment 96

ShepHyken

NOVEMBER 4, 2019

I read this article from my fellow customer service expert and couldn’t resist sharing. He writes about looking through service and kindness through his black cat’s eyes. Just some good customer service insights. Infographic] ‘Channel’-ing Your Customers Expectations by Zareen Islam.

Infographics 85

Infographics Customer Service Social Media Tips 85

ShepHyken

AUGUST 31, 2020

(Retail TouchPoints) No matter how hard they try, retailers sometimes make customer service mistakes. However, brands that have cultivated customer loyalty can mitigate the harm — loyal shoppers are 6X more likely to forgive a mishap than the average customer. Still, I liked this article a lot.

Customer Service 114

Customer Service Social Media Customer Service Training Infographics 114

ShepHyken

MARCH 13, 2017

(CustomerGuage) In our most recent eBook and How to Become a Customer Retention Champion infographic, we walked through best practices for retaining your customers and stopping churn. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Social Media 94

Social Media Customer Service Infographics Retail 94

ShepHyken

JUNE 12, 2017

The titles of the experts weighing in include CEO’s to directors of customer success, engagement, etc. Customer Loyalty: 20 Compelling Reasons To Double Down On It [Infographic] by Ellen Gross. The benefit to creating customer loyalty is huge. 6 Tips for Increasing Customer Loyalty by Andrew Deen.

Customer Service 81

Customer Service Infographics Metrics Loyalty 81

ShepHyken

AUGUST 29, 2016

Learn how they mix the latest customer service and business strategies with some good old fashion tactics – like hand written thank you notes! The Future of Customer Loyalty is Flexibility by Jim Tierney. Loyalty360) Loyalty marketers everywhere would like to know what the future holds. Follow on Twitter: @Hyken .

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ShepHyken

MARCH 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Infographic: What Marketers Need to Know About Changing Customer Service Expectations by Erik Wander. 23% of customers say their expectations of customer service are higher than they were a year ago.

Customer Service 83

Customer Service Infographics Case Study Loyalty 83

ShepHyken

DECEMBER 2, 2019

A great way to motivate the people you work with as well as get customers excited about doing business with you! Customer Service Déjà Vu [Infographic] by ServiceNow. Forbes) 10 mind-blowing stats on why today’s customer service looks a lot like yesterday’s. Follow on Twitter: @Hyken.

Customer Service 16

Customer Service Infographics Culture Retail 16

ShepHyken

SEPTEMBER 19, 2022

4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. This article will look at the ways brands focus on these four elements to enhance customer loyalty.

Loyalty Programs 67

Loyalty Programs Customer Service Infographics Chatbots 67

ShepHyken

JANUARY 15, 2018

This line sums it up nicely: No matter how great your brand may be, the reputation and customer loyalty is determined by the final exchange between employee and customer. Websitebuilder) You are undoubtedly aware of the importance of customer service on your online business’ road to success. Great info!

Customer Service 0

Customer Service Survey Infographics Tips 0

ShepHyken

AUGUST 8, 2016

This article by Shai Berger, CEO of Fonolo and an expert in the customer support world, shares his thoughts in this thought provoking article. 7 Steps to a Flawless Loyalty Program by Timi Garai. Plus, the infographic also explains how a loyalty program can help to increase your ecommerce store’s profit.

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48

ShepHyken

FEBRUARY 5, 2018

My Comment: SuperOffice came out with their Customer Service Benchmark Study with many interesting findings, one of which is that 62% of companies ignore customer service emails. Here is a short infographic for some of the findings. No doubt there is a connection between sales and service. Well worth it.

Customer Service 15

Customer Service B2C Retail Infographics 15

ShepHyken

JULY 13, 2020

.” Here you will find stats and facts that will compel you to take a closer look at how easy and frictionless you make it for your customers to communicate with you. Importance of Customer Experience by Nuxiba. Nuxiba) This infographic shares advice to give your customer the best experience in your call or contact center.

Customer Service 58

Customer Service Customer Centricity Omni-Channel Contact Center 58

ShepHyken

JANUARY 24, 2022

Learn how to ensure customer satisfaction despite supply chain disruptions. My Comment: I just came across this article and the accompanying infographic this week, and while it may have come out sooner, the timeliness of it couldn’t be more appropriate. It can cause customers to come back. It can even create loyalty.

Customer Service 72

Customer Service Customer Centricity Policies Retail 72

ShepHyken

AUGUST 21, 2017

Here are the top 5 customer service mistakes and easy to implement changes that will generate greater engagement, less costly overhead and better satisfaction. My Comment: This excellent article covers five important topics including loyalty, friction, anticipation, customization and engagement.

Customer Service 19

Customer Service Infographics Fashion Social Media 19

ShepHyken

JUNE 13, 2016

The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. The Service Manager) From leveraging self-service tool for personalisation to embracing an omni-channel customer servicing, here are eight trends in customer experience that are going to be relevant to most businesses in 2016.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48