ShepHyken

MAY 28, 2018

Whether you are delivering a high-level of social customer care experience or not, there’s plenty of good insights, stats and facts that you need to pay attention to. Ten tips for delivering a good customer experience b y Amanda Newman . (IT This starts with a tip that many companies forget.

Customer Service 79

Customer Service Loyalty Programs Social Media Loyalty 79

ShepHyken

JUNE 21, 2021

If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. Is Simpler Better For Rewards Programs? RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period. There are plenty of great ideas.

Rewards Programs 91

Rewards Programs Customer Service Loyalty Programs Loyalty 91

ShepHyken

MARCH 5, 2018

We can learn a lot from good and bad service. Most companies will find a few reminders in the ten tips the author shares with us. The Six Cs of Loyalty Program Marketing by Rick Boubelik. My Comment: Want to know some sure-fire ways to create a successful customer loyalty program?

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

OCTOBER 6, 2024

If you combine that with a great CX, customers will keep coming back. Top 5 Customer Loyalty Programs That Work by Retail Merchandiser (Retail Merchandiser) In today’s competitive market, businesses need more than just quality products or services to retain customers—they need to cultivate loyalty.

Customer Service 85

Customer Service Loyalty Programs Loyalty Rewards Programs 85

ShepHyken

JUNE 17, 2024

My Comment: We start this week’s Top Five Roundup with 18 tips on how to deal with awkward customers. What is an awkward customer? Here’s the first line of the article: “Let’s talk about awkward customers… You know, the ones that make you seriously think that some people aren’t worth doing business with!”

Customer Service 91

Customer Service Retail Competitive Advantage Loyalty 91

ShepHyken

APRIL 24, 2023

Fellow customer experience expert, Dan Gingiss, takes this concept to the business world and recommends we start a CX Spring Cleaning Project with plenty of ideas on how to do so. What’s the Difference Between a Restaurant Service Fee and a Tip? Today, at least in the US, the concept of tipping is dramatically changing.

Customer Service 13

Customer Service Loyalty Programs Tips Loyalty 13

ShepHyken

DECEMBER 30, 2019

Harvard Business Review) More and more companies have loyalty programs — and for good reason. A recent industry report showed that loyalty program members not only spend more and remain customers longer but they are also more likely to spread positive word of mouth. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Self Service Social Media Customer Centricity 85

ShepHyken

JUNE 20, 2016

The author shares nine specific tactics and strategies that these companies excel at to achieve customer centricity. Use Emojis and Other Tips to Make Customer Service More Personal by Dianna Labrien. TechCo) Even when conducted online, customer service should always have a personal touch. Great article!

Customer Service 78

Customer Service Loyalty Programs Customer Centricity Chatbots 78

ShepHyken

JUNE 6, 2022

(Forbes) 15 Forbes Business Council members shared some foolproof methods businesses can use to persuade customers to purchase products again. Below are their tried-and-true tips to get customers interested and hold their attention. Fred Auzenne- 14 Steps to Creating a Customer Loyalty Program That Works by Anna Duke.

Customer Service 73

Customer Service Loyalty Programs Hotels Loyalty 73

ShepHyken

FEBRUARY 18, 2024

I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. I also like the tips and tactics the author shares to master both. While subscription models play a role, a crucial strategy involves identifying customer interests.

Customer Service 70

Customer Service Net Promoter Score Loyalty Programs Gamification 70

ShepHyken

SEPTEMBER 10, 2023

by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force.

Customer Service 91

Customer Service Loyalty Programs Retail Loyalty 91

ShepHyken

JULY 24, 2017

The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. Customer Service Tip: Just Be Nice by George Aveling. Columnist Mike Sands explains how a customer identity solution can help. Here are a few reasons to consider.

Customer Service 30

Customer Service Loyalty Programs Self Service Loyalty 30

ShepHyken

JUNE 30, 2024

Eliminate Inconveniences For Your Customers With These 5 Tips by Brittany Hodak (Brittany Hodak) When it comes to creating an exceptional customer experience, businesses often focus on the big gestures – impressive loyalty programs, flashy gifts, and over-the-top service at one or two big moments.

Customer Service 88

Customer Service Retail Customer Retention Loyalty 88

ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. There’s something here for every company, from small to large.

Customer Service 13

Customer Service Loyalty Programs Loyalty Tips 13

ShepHyken

JUNE 20, 2022

Each week I read many customer service and customer experience articles from various resources. Eight Tips To Get Inactive Customers Excited About Your Business Again by Young Entrepreneur Council. Forbes) Without customer loyalty, a business can struggle to succeed. Maybe it’s time to start!).

Customer Service 13

Customer Service Loyalty Programs Customer Journeys Loyalty 13

ShepHyken

NOVEMBER 13, 2017

5 Innovative Ways to Inspire Customer Loyalty by Vivian Wagner . CRM Buyer) Getting customers — and keeping them — is the name of the game in e-commerce. My Comment: If you have any type of loyalty program, you will want to read this article. AI and chatbots are not fads. Follow on Twitter: @Hyken.

Customer Service 15

Customer Service Chatbots Loyalty Programs Social Media 15

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. My Comment: I’m a big fan of loyalty programs. However, most companies confuse a loyalty program with a discount or incentive program.

Customer Service 67

Customer Service Loyalty Programs Loyalty Customer Service Training 67

ShepHyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As the economy struggled to stabilize due to lingering supply chain shortages caused by the pandemic, coupled with the highest inflation in 40 years, retailers turned to loyalty to attract and retain customers.

Customer Service 14

Customer Service Customer Retention Loyalty Customer Service Training 14

ShepHyken

JANUARY 2, 2023

Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty?

Customer Service 68

Customer Service Loyalty Programs e-support Loyalty 68

ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. There is nothing wrong with that! is an excellent way to do so.

Customer Service 73

Customer Service Contact Center Average Handle Time Customer Service Strategies 73

ShepHyken

OCTOBER 10, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat. by Andrew Reid.

Customer Service 13

Customer Service Customer Centricity Loyalty Programs Loyalty 13

ShepHyken

APRIL 20, 2020

Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. Washington University in St.

Loyalty Programs 52

Loyalty Programs Customer Service Rewards Programs Loyalty 52

ShepHyken

JULY 24, 2017

The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. Customer Service Tip: Just Be Nice by George Aveling. Columnist Mike Sands explains how a customer identity solution can help. Here are a few reasons to consider.

Customer Service 56

Customer Service Loyalty Programs Self Service Loyalty 56

ShepHyken

NOVEMBER 2, 2016

It’s been a while since I approached the topic of customer loyalty. All of the tips, ideas, tactics, and techniques I write about are about driving a better customer service experience, which can (and hopefully will) lead to customer loyalty. For information contact or www.hyken.com.

Loyalty 48

Loyalty Loyalty Programs Lifetime Customer Customer Service Training 48

ShepHyken

JULY 11, 2016

Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Well worth your attention, especially if you have any type of customer loyalty program.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

ShepHyken

APRIL 6, 2020

Improve customer loyalty and retention by focusing on relationships by Sarah Olson. Zendesk) Read on for customer retention strategies and tips to build long-term relationships that improve your customer loyalty. My Comment: I’ve always preached that there are two types of loyalty programs.

Customer Service 62

Customer Service Loyalty Airlines Loyalty Programs 62

ShepHyken

MARCH 23, 2020

7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi. CustomerThink) A significant amount of your interactions with customers will take place via email. Whenever customers receive an automatic welcome email or a purchase confirmation, you’re building their experience with your brand.

Customer Service 54

Customer Service Loyalty Programs Customer Service Training Tips 54

ShepHyken

MARCH 5, 2023

There are plenty of ideas, tips, strategies, and comments about customer service and experience for all types of businesses in any industry. 10 Tactics to Boost Your Customer Lifetime Value by Tom Wicky (Inc. My Comment: Do you want to increase your Customer Lifetime Value? That’s a rhetorical question.

Customer Service 11

Customer Service Retail Metrics Loyalty Programs 11

ShepHyken

MARCH 23, 2020

7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi. CustomerThink) A significant amount of your interactions with customers will take place via email. Whenever customers receive an automatic welcome email or a purchase confirmation, you’re building their experience with your brand.

Customer Service 48

Customer Service Loyalty Programs Customer Service Training Tips 48

ShepHyken

NOVEMBER 14, 2022

Top 14 Tips for Connecting with Customers from CMOs by Sarah Franklin. 14 CMOs, business executives, and owners share their best tips for connecting with customers on Salesforce Plus, a show hosted by Sarah Franklin. My Comment: Most loyalty programs are really marketing programs. It’s a video.

Customer Service 77

Customer Service Loyalty Programs Loyalty Tips 77

ShepHyken

NOVEMBER 21, 2022

Our customer service research finds that convenience is even more important than friendly service. (So One reason the online shopping experience is appealing to so many customers is convenience. This article includes some excellent tips for online (and traditional) retailers. So imagine if you had both!)

Customer Service 14

Customer Service Net Promoter Score Government NPS 14

ShepHyken

FEBRUARY 15, 2021

Here is an excellent article with a dozen tips. How to Create a Customer Service Plan that Drives ROI by Krishna Charan. Brian Solis sums it up in a quote (that’s tweetable): Customer service isn’t a cost center, it’s an investment in customer relations and loyalty. by Ana Andjelic.

Customer Service 108

Customer Service Self Service Knowledge Base Guidelines 108

ShepHyken

FEBRUARY 5, 2023

The first on this list is: “Stop calling it customer experience!” There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. federal government services leaps from 63.4 on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Now that’s intriguing.

Customer Service 52

Customer Service Government Loyalty Customer Satisfaction 52

ShepHyken

FEBRUARY 5, 2023

The first on this list is: “Stop calling it customer experience!” There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. federal government services leaps from 63.4 on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Now that’s intriguing.

Customer Service 48

Customer Service Government Loyalty Customer Satisfaction 48