ShepHyken

NOVEMBER 11, 2024

The subtitle/description of this article indicates these strategies will “transform tricky situations into trust-building moments through thoughtful customer service resolution.” My Comment: In addition to quality customer service, the quality of a product is also an important part of the customer experience.

Customer Service 69

Customer Service Survey Tips Retail 69

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. Verizon Is Using AI Agents to Improve Customer Experiences.

Customer Service 73

Customer Service Healthcare Loyalty Video 73

ShepHyken

OCTOBER 22, 2021

Companies and their brands are no longer built through advertising but through experiences, and these experiences are customer-driven.? . Creating an exceptional customer experience has become the top priority for companies that are looking to strengthen their relationships with customers and build loyalty.

Tips 150

Tips Customer Experience Management Return on Investment 150

ShepHyken

DECEMBER 26, 2023

Consistency creates confidence, and confidence can lead to customer loyalty. Be more accessible – Make it easy for your customers to reach you in multiple ways: phone, email, text, app, and more. Today’s customers will reach out to you in the most convenient way. Connect with Shep on LinkedIn.

Customer Service 162

Customer Service Tips Guidelines Policies 162

ShepHyken

FEBRUARY 23, 2025

My Comment: Connection in this article is all about the relationship you have with your customers. This short article has tips on how to build that deeper connection with your customerseven in the digital world we live in. The two areas he covers are personalization and loyalty. I agree with most of the authors points.

Customer Service 79

Customer Service Social Media B2C B2B 79

ShepHyken

DECEMBER 9, 2024

My Comment: We kick off this weeks Top Five roundup with an article from Tomas Hult, professor at the Broad College of Business at Michigan State University and a part of the leadership team of the American Customer Satisfaction Index. Can Your Customer Service Make a Sale? Including my tip, there are 12 great ideas.

Customer Service 73

Customer Service Ecommerce Self Service Omni-Channel 73

Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

ShepHyken

DECEMBER 22, 2024

Also, Brittany and I have announced season two of The Super Amazing Show , where we share a weekly tip every week for a year! How to Improve Customer Support on a Budget by Tycoonstory (Tycoonstory) Whether youre a startup starting to gain traction, or an established business, you need to run a lean operation.

Customer Service 76

Customer Service Self Service Social Media Contact Center 76

ShepHyken

FEBRUARY 14, 2022

It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. One of the most important parts of this process is making sure that you’re asking customers the right questions. Winning Customer Loyalty With Real-time Refunds by Irina Ionescu.

Customer Service 125

Customer Service Customer Service Training Policies Loyalty 125

ShepHyken

MAY 24, 2021

How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. There are many ways to let customers know you appreciate them, and this article covers most of them, along with some expert opinions from other successful business people. Here are my top five picks from last week.

Customer Service 159

Customer Service Customer Retention Loyalty Retail 159

Stella Connect

JANUARY 12, 2022

Between all of the benefits, it’s evident that agent engagement charts a path toward delivering better service interactions, earning more loyal customers, and ending the revolving door of turnover. Customer Service Training Ideas Your Team Needs. Let Agents Analyze Customer Feedback Themselves.

Customer Service Training 69

Customer Service Training Training Engagement Customer Service 69

ShepHyken

APRIL 26, 2021

(ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. How 5 Brands Adapted Their Loyalty Programs for a Post-Covid World by Stephanie Miles. Thank you MattsenKumar!).

Customer Service 140

Customer Service Loyalty Programs Social Media Contact Center 140

ShepHyken

SEPTEMBER 13, 2021

What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. CMSWire) Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things. There’s a big difference. Follow on Twitter: @Hyken.

Customer Service 156

Customer Service B2C B2B Customer Retention 156

CSM Magazine

MAY 14, 2024

Customer service often becomes the battleground where loyalty is won, and brands are differentiated. The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business.

Customer Service Training 52

Customer Service Training Training Customer Service Customer Service Representative 52

Steve DiGioia

MAY 17, 2021

Delivering exceptional service to every customer – to every guest — is the responsibility of all employees in your store. acronym as part of your customer service training and you’ll see improved service and increased loyalty. P roblem-solve so the customer leaves happy. Use the G.U.E.S.T.

Customer Service 341

Customer Service e-support Self Service Customers 341

ShepHyken

MAY 31, 2021

5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. (Ad by Stephanie Falkner.

Customer Service 135

Customer Service Effort Score e-support Chatbots 135

ShepHyken

JANUARY 18, 2021

21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. Follow on Twitter: @Hyken.

Self Service 132

Self Service Customer Service Customer Journeys B2B 132

ShepHyken

NOVEMBER 14, 2023

Fulfillment: At the tip of the pyramid model is fulfillment. This corresponds to Emotional Connection on the Customer Hierarchy of Needs. This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Employee Experience 154

Employee Experience Insurance Culture Customer Service Training 154

Bill Quiseng

DECEMBER 13, 2021

Customer loyalty is not by offering discounts, upgrades, or subscriptions to repeat customers. Real customer loyalty is built on service so great that customers return again and again, raving to others along the way. this shows your commitment to improving the customer experience.

Customer Retention 172

Customer Retention Customer Service B2C Customer Service Strategies 172

ShepHyken

JANUARY 4, 2021

Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. Oracle) An engaging customer experience (CX) was once only nice to have, but during periods of uncertainly, it becomes a must have to provide the advice and solutions your customers need and build customer loyalty.

Customer Service 150

Customer Service Retail Entertainment Tips 150

ShepHyken

OCTOBER 4, 2021

John Hall is a marketing and CX expert, and he shares seven ways to get customers to come back. Pay close attention to the first tip, which is proactive customer service. This is one of my favorite ways to create confidence and trust with a customer. And is it a coincidence that this article also has seven tips?

Customer Service 101

Customer Service Infographics Tips Customer Retention 101

ShepHyken

NOVEMBER 7, 2016

My Comment: This is a very interesting way of looking at customer loyalty. It appears the biggest issue preventing loyalty is consistency – actually a lack of consistency. A lack of consistency will create a lack of confidence, which leads to a lack of trust, which erodes the possibility for loyalty.

Customer Service 125

Customer Service Loyalty Customer Success Resources 125

ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. My Comment: Companies are using social media customer care/service to increase loyalty and gain market share.

Social Media 120

Social Media Customer Service Trends Tips 120

ShepHyken

DECEMBER 21, 2020

Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. Business2Community) Stitch Fix listens to its customers and adapts to our modern digital lifestyles. Airline Customer Service Improved In 2020. Nothing fancy here. Here’s Why.

Customer Service 123

Customer Service Airlines Tips Customer Service Strategies 123

ShepHyken

JUNE 28, 2021

And, while you are there, be sure to click on the link that takes you to the article he shared last month, which is a list of the five things you should never say to a customer. Communicating CX: 12 Tips for Talking About Customer Experience by Jeannie Walters, CCXP. and loyalty. Follow on Twitter: @Hyken.

Customer Service 148

Customer Service Government Customer Service Training Customers 148

ShepHyken

NOVEMBER 1, 2020

If Customer Service Reps Were Honest [Spooky Edition]: The Scary Reality Your Customer Service Agents Face Every Day Plus How You Can Help by Veronica Krieg. Sharpen) If your customer service reps were honest, here’s a look into what they’d say – and tips you can use to help them during this spooky season and beyond.

Customer Service 108

Customer Service Self Service Tips Guidelines 108

ShepHyken

SEPTEMBER 6, 2021

A Customer Discovered Their $350 Lego Set was Missing Pieces. Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert. The Company’s Response Was Brilliant by Jason Aten.

Customer Service 27

Customer Service Effort Score Net Promoter Score Contact Center 27

ShepHyken

MAY 12, 2019

Or, maybe a better question is: When should chat-bots replace humans for customer support? Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett. My Comment: My belief is that many customer loyalty programs are actually marketing programs. Follow on Twitter: @Hyken.

Chatbots 96

Chatbots Loyalty Programs Customer Service Return on Investment 96

ShepHyken

MARCH 15, 2021

(Entrepreneur) Each and every company is, of course, different, but there are some essential ingredients that, if executed well, combine to create a level of service that customers will truly love. So, how do you calculate your customer retention rate? Consider that customer experience is no longer a differentiator.

Customer Service 104

Customer Service Customer Service Training Customer Retention Training 104

ShepHyken

OCTOBER 3, 2016

But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. Now he’s bringing the Apple Watch into his rebooted Union Square Cafe in Manhattan to level up on customer service in some unexpected ways. Follow on Twitter: @Hyken.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124

ShepHyken

MAY 3, 2021

Managing Your Marketing: 5 Tips to Reduce Risk of Failure by Angela Hausman, PhD. This is as much a customer service and CX article as it is a marketing article. Tip number three is all about customer service. Customer loyalty Vs ROI: Why the metrics of Digital Marketing are changing by Michael Bush.

Customer Service 114

Customer Service Entertainment ROI Retail 114

Comm100

FEBRUARY 23, 2021

While the Covid storm still isn’t over, it’s more important than ever that small businesses create mindful, strategic approaches to customer service in 2021. Here are our top tips for small businesses to provide excellent customer support, no matter the team size or industry. Tips for video chat: – Avoid plug-ins.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

ShepHyken

OCTOBER 12, 2022

Gen-Z and Millennials are the catalysts for digital customer support channels. . Rob Siefker, Zappos.com’s former senior director of customer loyalty, shared his take on social media channels in a recent Inc. When asked why Zappos uses social media, his answer was, “Zappos customers use it. Follow on Twitter: @Hyken.

Social Media 163

Social Media Customer Service Customer Care Customer Service Training 163

ShepHyken

MARCH 22, 2021

Consistency creates confidence, which turns into repeat business – and maybe even loyalty. 4 Best practices for leaders to add to their customer experience (CX) strategy in 2021 by Adrian Swinscoe. I thought I’d ask some of the marketing experts I have come to know for their casino marketing advice and tips.

Customer Service 141

Customer Service Employee Experience Customer Service Training Strategy 141

ShepHyken

APRIL 29, 2019

Customer Loyalty! ROI, website visits, website return visits, shopping cart abandonment rates, and average customer spend are all important and well-used metrics to evaluate the success of a business. Are you putting Customer Experience theory into practice? Are you putting Customer Experience theory into practice?

Loyalty Programs 19

Loyalty Programs Customer Service Abandon Rate Loyalty 19

ShepHyken

AUGUST 10, 2020

How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty. Follow on Twitter: @Hyken.

Customer Service 94

Customer Service Customer Retention Loyalty Tips 94