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Implementing a Robust Customer Service Training Program

CSM Magazine

Any business that wants to grow and succeed should always be working towards perfecting their customer experience and focusing on creating effective customer service training programs that provide the right incentives and motivation to their customer service team. Customer Service Training.

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How to Create Effective Customer Service Training Videos

CSM Magazine

Ramping up your customer service game is easy with training videos – they provide the perfect toolbox for your team to consistently impress customers. Training videos can be a real game-changer, offering an accessible and flexible way to reinforce your message. Need to drive home a key concept or skill?

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Exploring Effective Customer Service Training Tech That Drives Real Results

CSM Magazine

Modern technology provides new solutions to improve customer service training, giving employees the tools they need to succeed in a competitive industry. From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams.

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You May Not Know It, But You’re in the Subscription Business

ShepHyken

You renew your subscription to a magazine, a maintenance contract or a software program. What if renewal simply meant that the customer comes back—again and again? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. I have an idea about renewals.

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The Show Starts When the Phone Rings

ShepHyken

I was reading an article by Jeff in a magic magazine. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

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Top 5 Customer Service & CX Articles for Week of January 13, 2025

ShepHyken

3 Ways to Stay Close to Customers, Even at Scale by Ren Lacerte (Inc. Magazine) Maintaining strong connections to customers is essential to business success. There were plenty of podcasts to choose from, and Im especially pleased that a customer service/CX show was recognized in a sales magazine.

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5 Top Customer Service Articles of the Week 7-11-2022

ShepHyken

3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. Magazine) As the global marketplace shrinks and communication channels continue to evolve, competition is heating up. Then, think about this customer well into the future. Finally, this is an all-the-time consistent effort.