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5 Top Customer Service Articles of the Week 7-11-2022

ShepHyken

3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. Magazine) As the global marketplace shrinks and communication channels continue to evolve, competition is heating up. Then, think about this customer well into the future. This time, the focus is on the customer support center.

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5 Top Customer Service Articles of the Week 8-8-2022

ShepHyken

The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. CEOWORLD Magazine) Creating a positive customer experience is key to keeping your target market coming back, whether you’re operating a digital business or a brick-and-mortar storefront. My Comment: In short, this video is “hot.”

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5 Top Customer Service Articles of the Week 9-12-2022

ShepHyken

3 Marketing Lessons From Zappos’ Social Media Team by Aaron Templer. Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. So, I was excited to read Steven’s article and watch his video comparing the movie to a great customer experience.

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5 Top Customer Service Articles of the Week 12-13-2021

ShepHyken

This article gives us a glimpse into the benefits of AI as it applies to customer service. Seth Godin Reveals the 1 Truth About Customer Service Most Companies Just Don’t Understand by Jeff Steen. It’s about getting “service” right. What Social Media Trends Will Emerge for 2022?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

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5 Top Customer Service Articles of the Week 5-2-2022

ShepHyken

Financial services seem to be the focus, but I believe almost any type of organization will benefit from reading this article. Magazine) If you’re looking to take your strategy to the next level, these content types can be your secret weapon. My Comment: Content marketing is part of the customer experience.

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Top 5 Customer Service & CX Articles for Week of May 13, 2024

ShepHyken

8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed.