Lumoa
NOVEMBER 17, 2022
Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.
ShepHyken
FEBRUARY 14, 2023
I’d love to give our customers a high-touch experience that is also helpful and super convenient and to create an online experience that even somewhat resembles Amazon. Get more information on The Customer Focus ™ customer service training programs. The combination would be amazing.
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ShepHyken
SEPTEMBER 6, 2021
State of the In-Store Experience [2021] by Bobby Marhamat. Raydiant) As consumers have grown accustomed to online experiences, they’ve come to expect a similarly digital in-store experience. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.
ShepHyken
AUGUST 2, 2021
(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 27, 2017
When Nordstrom decided to move into the online world, many of their customers were concerned that they would erode their reputation for amazing service. Management thought long and hard about how to create an online experience that matched the expectation of a Nordstrom customer, and they delivered.
ShepHyken
NOVEMBER 8, 2021
My Comment: We close out this week’s Top Five list with an article about online CX. More and more, businesses are going online to sell their products and services. Creating the right online experience is more important than ever. Go to The Customer Focus to learn more about our customer service training programs.
ShepHyken
SEPTEMBER 14, 2020
My Comment: Your website is a powerful opportunity to deliver a better customer experience. I like that this article focuses on B2B, but the same ideas can be applied to the B2C online experience. Customer and Employee Criticism: Your Leverage Tool for Growth by Ricardo Saltz Gulko. Follow on Twitter: @Hyken.
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