ShepHyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. CMSWire) Let’s be frank: no company goes out of its way to produce miserable customer experiences.

Customer Service 93

Customer Service Hospitality Ecommerce Tips 93

ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. What Exactly Is Customer Experience? by Annette Franz (CustomerThink) Customer experience is the sum of all the interactions (including with product and price!)

Customer Service 60

Customer Service B2C B2B Travel 60

ShepHyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. CSAT.AI) The holiday season is rife with customer service horror stories from both customers and workers.

Loyalty Programs 65

Loyalty Programs Customer Service Self Service Retail 65

ShepHyken

SEPTEMBER 5, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. How has the ongoing digital evolution impacted how customers view patience today? Follow on Twitter: @Hyken.

Net Promoter Score 67

Net Promoter Score Customer Service Hospitality Hotels 67

ShepHyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? My Comment: We close out this week’s Top Five list with an article about online CX. by Jon Picoult.

Customer Service 91

Customer Service Retail Interaction Hospitality 91

ShepHyken

SEPTEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. 12 Ways to Celebrate Customer Service Week by Vanessa Brangwyn. My Comment: Your website is a powerful opportunity to deliver a better customer experience. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Net Promoter Score eBook Call Center 85

ShepHyken

JANUARY 30, 2017

Each week I read a number of customer service articles from various online resources. According to the article, customer loyalty is dropping with a big percentage of those defecting customers coming from the digital experience. Customer Service Software Buyer Report – 2016 by Craig Borowski.

Customer Service 48

Customer Service Airlines Social Media Software 48